Contact Center Intake Specialist

Jobtailor; Deutschland; Remote; EUR 24.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a remote-friendly Call Center Associate to support policyholders with Medicare Supplement and Life policies. You will handle inbound calls, verify benefits, and provide timely status updates while maintaining privacy standards.

Key requirements include a GED or high school diploma, at least six months of call center experience, strong data entry skills, and the ability to work independently from a quiet remote location. Training and ongoing support are provided.

Qualifikationen

• High school diploma or GED is required.
• Six months call center experience or training.
• Ability to pass background screening and drug tests.
• Verification of high school, GED, or college diploma upon request.
• Three professional references with timely responses.
• Typing 30 wpm with 95% accuracy.
• Ability to work remotely and independently.

Aufgaben

• Provide customer service in a call center environment.
• Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others.
• Provide information and assistance regarding Medicare Supplement and Life Policies.
• Verify benefits and provide claims status information by accessing software systems.
• Maintain privacy and comply with privacy regulations.

Kenntnisse

Call Center Experience

Customer Service Skills

Data Entry Accuracy

Medicare Knowledge

Remote Work Capability

Ausbildung

High School Diploma

GED

Tools

Windows-Based Environment

Online Terminal Operations

Multi Factor Authentication

Computer Terminals

Smart Phone

Jobbeschreibung

• Provide customer service in a call center environment
• Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others
• Provide information and assistance regarding Medicare Supplement and Life Policies
• Verify benefits and provide claims status information by accessing and updating software system data
• Research company records to answer insurance questions
• Perform routine transactions and retrieve results from an online terminal
• Maintain working knowledge of company products and services
• Comply with privacy, confidentiality, and private health information regulations
• Provide written and oral communication regarding inquiry status and resolution
• Initiate and complete Call Tracks, checklists, and clerical responsibilities
• Work various shifts as required

Requirements

• High school diploma or general education degree (GED)
• Six months related call center experience and/or training
• Ability to pass background screening and drug tests pre and post hire, including THC
• Verification of high school, GED, or college diploma upon request
• Timely responses from three professional references
• Ability to type 30 wpm with 95% accuracy
• Ability to work various shifts as required
• Ability to work remotely and independently
• Dedicated remote work location free from background noises, interruptions, and desk clutter
• Ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication
• Accurately enter data in a Windows-based environment
• Intermediate computer skills
• Basic math, English spelling, and grammar skills
• Ability to read and comprehend simple instructions, correspondence, and memos
• Ability to write simple correspondence and present information effectively
• Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs
• Ability to apply common-sense understanding to detailed written or oral instructions and solve standardized problems
• Ability to sit for prolonged periods and use a computer and phone line
• Ability to read, hear, speak, use a keyboard, reason, and problem solve
• Ability to use office equipment such as computer terminals, telephones, and copiers

Core Competencies

Demonstrates strong customer service skills in a call center environment, with the ability to effectively communicate and assist policyholders regarding Medicare Supplement and Life Policies. Proficient in data entry and maintaining compliance with privacy regulations while working independently in a remote setting.

Highest-signal resume keywords

• Call Center Experience
• Customer Service Skills
• Data Entry Accuracy
• Medicare Knowledge
• Remote Work Capability

ATS Optimization Keywords

Hard Skills

• Data Entry
• Basic Math Skills
• Windows-Based Environment
• Typing 30 Wpm
• Claims Status Verification
• Insurance Knowledge
• Online Terminal Operations
• Problem Solving
• Arithmetic Calculations
• Record Research

Soft Skills

• Effective Communication
• Attention to Detail
• Time Management
• Independence
• Confidentiality Compliance

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Medicare Supplement Policies
• Life Insurance Policies
• Privacy Regulations
• Health Information Compliance
• Call Tracking

Tools & Technologies

• Computer Terminals
• Telephones
• Copiers
• Smart Phone
• Multi Factor Authentication