Bilingual Call Center Representative – Medical

Jobtailor; Deutschland; Remote; EUR 22.000 - 33.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a bilingual Customer Support Specialist to assist members by phone with healthcare benefits, eligibility, and services. You will provide friendly, professional service in English and Spanish and document interactions accurately.

This remote role requires 1+ year in a call center, strong communication and problem-solving skills, and comfort navigating multiple computer systems while assisting customers. You will work with teammates to ensure a positive experience.

Qualifikationen

• Fluent in English and Spanish and able to assist customers professionally in both languages.
• 1+ year of experience in a call center or contact center aiding customers by phone.
• Strong communication, listening, and problem-solving abilities.
• Comfortable using multiple computer systems while assisting customers by phone.
• Able to work effectively in a 100% remote work environment.

Aufgaben

• Assist members by phone with questions about healthcare benefits, eligibility, and services.
• Deliver friendly, professional customer service in English and Spanish.
• Research member questions, resolve concerns, and guide next steps.
• Accurately document customer interactions and resolutions in company systems.
• Collaborate with teammates and leadership to ensure a positive customer experience.

Kenntnisse

Bilingual English & Spanish

Strong communication

Problem solving

Remote work capability

Phone support experience

Tools

Computer systems

Jobbeschreibung

• Assist members by phone with questions about healthcare benefits, eligibility, and available services
• Deliver friendly, professional customer service in both English and Spanish
• Research member questions, resolve concerns, and help members understand their next steps
• Accurately document customer interactions and resolutions in company systems
• Work with teammates and leadership to provide a positive customer experience

Requirements

• Fluent in English and Spanish and comfortable assisting customers professionally in both languages
• At least one year of experience working in a call center or contact center environment assisting customers by phone
• Strong communication, listening, and problem-solving skills
• Comfortable navigating multiple computer systems while assisting customers by phone
• Ability to work effectively in a 100% remote work environment
• Candidates selected to move forward must complete a pre-employment assessment

Core Competencies

Demonstrates fluency in English and Spanish, providing professional customer service in a remote environment. Proficient in problem-solving and effective communication while navigating multiple computer systems to assist members with healthcare inquiries.

Highest-signal resume keywords

• Bilingual Customer Service
• Call Center Experience
• Problem-Solving Skills
• Remote Work Capability
• Communication Skills

Soft Skills

• Strong Communication
• Listening Skills

Industry Keywords

• Healthcare Benefits
• Customer Interaction Documentation

  Tools & Technologies

  • Computer Systems