Contact Center Specialist

Jobtailor; Deutschland; Remote; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a healthcare billing support specialist to handle patient inquiries, explain benefits, and coordinate payment arrangements. You will resolve complex billing questions by collaborating with multiple departments and documenting outcomes.

Ideal candidates have an associate degree, English fluency, and experience in high-volume call centers with strong math, data, and communication skills. This on-site role emphasizes accuracy and teamwork in a fast-paced environment.

Qualifikationen

• Associate's degree (2 years) required.
• Bachelor's degree in any related field preferred.
• One year of customer service experience in a high volume, fast-paced environment.
• Healthcare call center experience preferred.
• Fluency in English.
• Knowledge of the Explanation of Benefits (EOB).
• Knowledge of a variety of insurance plans.
• Knowledge of ICD-10 and CPT Codes.
• Strong word processing, spreadsheet, and database software skills.
• Strong mathematical skills with decimals and percentages.
• Strong oral, written, and interpersonal communication skills.
• Strong time management skills.
• Strong organizational skills.
• Strong customer service skills.
• Ability to understand, analyze, interpret, and explain complex documents.
• Ability to work in a team environment.
• Ability to adhere to standards and quality guidelines.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible in a collaborative and fast-paced environment.
• Ability to communicate with diverse personalities professionally.

Aufgaben

• Answer incoming calls regarding patient medical bills, insurance, EOB forms, and bill payment arrangements.
• Provide exceptional customer service to callers.
• Troubleshoot billing inquiries.
• Explain benefits coverages, courses of action, and timeframes.
• Document, record, and close issues properly.
• Collaborate with internal departments to research insurance denials, missing payments, and attorney requests.
• Perform special projects and other assigned duties.

Kenntnisse

Customer service

Communication skills

Time management

Organizational skills

Interpersonal communication

Teamwork

Flexibility

Ausbildung

Associate's Degree

Bachelor's Degree (preferred)

Tools

Word Processing Software

Spreadsheet Software

Database Software

Understanding of Insurance Plans

ICD-10/CPT Codes Knowledge

Jobbeschreibung

• Answer incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements


• Provide exceptional customer service to callers


• Troubleshoot billing inquiries


• Explain benefits coverages, courses of action, and timeframes


• Document, record, and close issues properly


• Collaborate with internal departments to research insurance denials, missing payments, and attorney requests


• Perform special projects and other assigned duties

Requirements

• Associate's degree (2 years), required


• Bachelor's degree in any related field, preferred


• One (1) year of customer service experience in a high volume, fast paced environment


• Healthcare call center experience preferred


• Fluency in English


• Knowledge of the Explanation of Benefits


• Knowledge of a variety of insurance plans


• Knowledge of ICD-10 and CPT Codes


• Strong word processing, spreadsheet, and database software skills


• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals


• Strong oral, written, and interpersonal communication skills


• Strong time management skills


• Strong organizational skills


• Strong customer service skills


• Ability to understand, analyze, interpret, and explain complex documents


• Ability to work in a team environment


• Ability to adhere to standards and quality guidelines


• Ability to read, understand, and apply state/federal laws, regulations, and policies


• Ability to remain flexible and work within a collaborative and fast paced environment


• Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Core Competencies

Demonstrates expertise in patient billing inquiries, insurance coverage explanations, and effective communication in a healthcare call center environment. Proficient in managing complex documents and collaborating with internal teams to resolve issues efficiently.

Highest-signal resume keywords

• Customer Service Experience


• Healthcare Call Center Experience


• Knowledge of Explanation of Benefits


• ICD-10 and CPT Codes Knowledge


• Strong Communication Skills

Hard Skills

• Mathematical Skills


• Word Processing Skills


• Spreadsheet Skills


• Database Software Skills


• Understanding of Insurance Plans

Soft Skills

• Time Management Skills


• Organizational Skills


• Interpersonal Communication Skills


• Ability to Work in a Team Environment


• Flexibility in Fast Paced Environment

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Patient Medical Bills


• Insurance Denials


• Bill Payment Arrangements


• State/Federal Laws


• Quality Guidelines