Maternity Case Management Supervisor

Jobtailor; Deutschland; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced Maternity Case Management Supervisor to lead nursing staff, manage workflows, ensure NCQA/ CCM compliance, and drive continuous improvement in patient care. The role emphasizes mentorship, data-driven oversight, and collaboration with management.

The ideal candidate has 3+ years in case management, RN license, and CCM certification, with strong organizational and communication skills. Occasional late shifts may be required.

Qualifikationen

• Registered Nurse with current license is required.
• Three+ years of experience in a Case Management role.
• CCM certification required within policy timeframe.
• Experience in maternity case management preferred.
• Team lead or supervisory experience desired.
• Strong problem-solving skills.
• Must be well organized and able to prioritize tasks.

Aufgaben

• Manage Case Management staff in day-to-day operations.
• Oversee and adjust work queues to balance workflow.
• Monitor and facilitate adherence to department metrics.
• Train new hires and current staff.
• Support case management staff and company program.
• Assess the Maternity Case Management program for efficiencies and outcomes.
• Meet regularly with staff to address concerns.
• Oversee team caseload in medical management system and adjust assignments.
• Conduct regular case reviews and staff assessments.
• Provide emergency coverage for caseloads as needed.
• Report to the Manager of Maternity Case Management.
• Collaborate to promote continuous improvement culture.

Kenntnisse

Team Leadership

Case Management Experience

Problem-Solving

Organizational Skills

Self-Motivation

Documentation Accuracy

Tact

Diplomacy

Strategic Thinking

Customer Service Excellence

Ausbildung

RN License

BSN preferred

CCM Certification (required per policy)

Tools

Microsoft Office

Medical Management System

Jobbeschreibung

• Manage Case Management staff in the day-to-day operations of the Maternity Case Management department
• Oversee and adjust work queues to maintain workflow balance
• Monitor and facilitate adherence to department and company metrics
• Train new hires and current staff
• Support case management staff and the company program
• Assess the Maternity Case Management program for opportunities to improve efficiencies and outcomes
• Support team members and clients in daily department operations
• Meet regularly with staff to gather feedback and address concerns or issues
• Oversee team caseload in the medical management system and adjust assignments as needed
• Conduct regular case reviews in addition to staff assessments
• Provide emergency coverage for Case Management caseloads as needed
• Report to the Manager of Maternity Case Management
• Work closely with management staff to implement a culture and work environment promoting continuous improvement

Requirements

• Registered Nurse (RN) with a current, unrestricted license is required
• BSN is strongly preferred
• Three or more years of experience in a Case Management role is required
• Previous experience in a Maternity case management program preferred
• Experience in a team lead or supervisory role managing nursing staff is desired
• CCM certification required within the timeframe specified by company policy
• Must be available to stay late, as needed, to manage staff and caseloads
• Experience with NCQA standards preferred
• Must have demonstrated strong problem-solving skills
• Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.
• Must be self-motivated and willing to learn multiple tasks
• Must be well organized and able to prioritize tasks
• Must have good computer skills and be familiar with using Microsoft Office (Word, Outlook etc.)
• Must demonstrate accuracy in spelling and documentation
• Must have commitment to excellence in customer service

Core Competencies

Demonstrates expertise in Maternity Case Management, including staff management, workflow optimization, and adherence to metrics. Proven ability to train and support nursing staff while ensuring compliance with NCQA standards and maintaining high-quality customer service.

Highest-signal resume keywords

• Registered Nurse (RN)
• Case Management Experience
• CCM Certification
• Maternity Case Management
• Team Leadership

ATS Optimization Keywords

Hard Skills

• Case Management
• Workflow Management
• Staff Training
• Problem-Solving
• Documentation Accuracy

Soft Skills

• Tact
• Diplomacy
• Strategic Thinking
• Self-Motivation
• Organizational Skills

Certifications & Qualifications

• CCM Certification
• Registered Nurse (RN) License

Industry Keywords

• NCQA Standards
• Maternity Care
• Continuous Improvement
• Customer Service Excellence

Tools & Technologies

• Microsoft Office
• Medical Management System