- Perform RN duties for the Primary Nurse population using established guidelines to ensure appropriate level of care.
- Plan transitions to the continuum of care and develop member-centric plans of care.
- Outreach to high-risk members and engage members in preventative care opportunities and screenings.
- Assess members’ clinical needs against established guidelines and benefit structures.
- Facilitate responses to gaps in care and direct high-risk members to appropriate care settings.
- Evaluate the necessity, appropriateness, and efficiency of medical services and procedures for acute and chronic needs.
- Develop, coordinate, and assist in implementing individualized plans of care and identify barriers to self-management and optimal wellness.
- Coordinate with members, families, physicians, hospitals, and external customers regarding appropriateness of care.
- Coordinate high-quality, cost-effective care across the continuum, including transitional care.
- Monitor members’ medical care activities and outcomes for appropriateness and effectiveness.
- Advocate for members and families across care sites to coordinate resource utilization and evaluate services.
- Encourage member participation and compliance in case/disease management programs.
- Document accurately and comprehensively according to standards and organizational policies.
- Communicate with multidisciplinary teams telephonically and/or in person.
- Evaluate care, analyze variances, and participate in quality improvement programs.
- Mentor and train new RNs and other staff as needed.
- Present clinical cases during audits conducted by external review organizations.
- Perform other duties as assigned by management.
- Positions involving ASO accounts may require some travel for on-site availability.
Requirements
- High School Diploma/GED required.
- Bachelor degree preferred or relevant experience in lieu of degree.
- Requires a minimum of two (2) years clinical experience.
- Requires a minimum of three (3) years' experience in the health care delivery system/industry.
- Experience with both acute and chronic conditions preferred.
- Experience with health care payer experience strongly preferred.
- Active Unrestricted RN License Required; NJ License required and/or Compact License.
- Requires a valid Driver's License and Insurance.
- Proficiency in personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, and PowerPoint) and Microsoft Outlook.
- Working knowledge of case/care/disease management principles.
- Working knowledge of utilization, case and/or disease management processes.
- Working knowledge of utilization management principles.
- Basic knowledge of health care contracts and benefit eligibility requirements.
- Knowledge of hospital structures and payment systems.
- Bi-lingual proficiency preferred.
- Skills in adaptability/flexibility, analysis, compassion, information/knowledge sharing, interpersonal and client relationship management, sound decision making, active listening, organization planning/priority setting, problem solving/critical thinking, teamwork, time management, and written/oral communications.
Core Competencies
Demonstrates expertise in care coordination, member advocacy, and clinical assessment, with a strong focus on developing and implementing individualized care plans. Proficient in utilizing case management principles and collaborating with multidisciplinary teams to ensure high-quality, cost-effective care.
Highest-signal resume keywords
- Active Unrestricted RN License
- Clinical Experience
- Health Care Payer Experience
- Utilization Management Principles
- Case Management Principles
ATS Optimization Keywords
Hard Skills
- Clinical Assessment
- Care Coordination
- Individualized Care Plans
- Utilization Management
- Disease Management
- Health Care Contracts Knowledge
- Windows Based Software Proficiency
- MS Office Proficiency
- Documentation Standards
- Quality Improvement Participation
Soft Skills
- Interpersonal Skills
- Problem Solving
- Time Management
- Teamwork
- Active Listening
Certifications & Qualifications
- RN License
- NJ License
- Compact License
- Valid Driver's License
Industry Keywords
- Health Care Delivery System
- Acute Conditions
- Chronic Conditions
- Member-Centric Care
- Transitional Care
Tools & Technologies
- MS Word
- MS Excel
- MS PowerPoint
- Microsoft Outlook