Family Case Manager

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a diligent Case Manager / Client Coordinator to handle a high-volume caseload with a focus on accurate documentation and outstanding client service. You will be the primary contact for families, coordinating logistics and communications to ensure smooth resolutions across all stages of the process.

Ideal candidates thrive in a fast-paced environment, communicate clearly via phone and text, and are adept at using multiple systems to triage priorities and maintain continuity

Qualifikationen

• 2+ years of end-to-end case management or account coordination.
• Strong written and spoken English.
• Ability to handle 100+ cases simultaneously with meticulous records.
• Calm, clear communication via phone and text.
• Tech-savvy and highly organized across multiple systems.

Aufgaben

• Manage approximately 100 concurrent cases from contract signature through final resolution
• Serve as the dedicated point of contact through continuous inbound and outbound calls and texts
• Guide families through the service process and build trust and rapport
• Coordinate transportation, documentation, cremation scheduling, and ashes return with internal teams and vendors
• Maintain meticulous and timely documentation across all systems
• Use HubSpot, Aircall, Slack, GSuite, and the internal case management system to build context, triage workflows, and solve problems
• Collaborate on coverage, escalations, urgent case needs, and smooth case handoffs
• Anticipate downstream impacts and maintain continuity of care

Kenntnisse

Case Management

Client Coordination

Documentation Management

Proactive Problem-Solving

Clear Communication

Tools

HubSpot

Aircall

Slack

GSuite

Internal Case Management System

Jobbeschreibung

• Manage approximately 100 concurrent cases from contract signature through final resolution
• Serve as the dedicated point of contact through continuous inbound and outbound calls and texts
• Guide families through the service process and build trust and rapport
• Coordinate transportation, documentation, cremation scheduling, and ashes return with internal teams and vendors
• Maintain meticulous and timely documentation across all systems
• Use HubSpot, Aircall, Slack, GSuite, and the internal case management system to build context, triage workflows, and solve problems
• Collaborate on coverage, escalations, urgent case needs, and smooth case handoffs
• Anticipate downstream impacts and maintain continuity of care

Requirements

• 2+ years owning a caseload or book of accounts end-to-end — case management, patient or client coordination, claims handling, or similar
• Strong written and spoken English
• Ability to manage 100+ cases simultaneously while maintaining meticulous record-keeping and documentation
• Clear, calm communication and comfort managing most of the workday via phone and text
• High accountability, proactive ownership, client-experience focus, follow-through, and creative problem-solving
• Tech-savvy and highly organized; able to work across multiple systems and triage daily priorities
• Home setup that supports the work
• Spanish fluency is a bonus, not a requirement

Core Competencies

Demonstrates expertise in case management and client coordination, effectively managing a high volume of cases while ensuring meticulous documentation and proactive communication. Proficient in utilizing various tools and technologies to enhance workflow and maintain continuity of care.

Highest-signal resume keywords

• Case Management
• Client Coordination
• Documentation Management
• Proactive Problem-Solving
• Bilingual Spanish Fluency

Hard Skills

• Case Management
• Documentation Management
• Claims Handling
• Client Coordination
• Record-Keeping

Soft Skills

• Clear Communication
• Calm Under Pressure
• High Accountability
• Proactive Ownership
• Creative Problem-Solving

Industry Keywords

• Client Experience Focus
• Transportation Coordination
• Cremation Scheduling
• Continuity of Care
• Case Handoffs

Tools & Technologies

• HubSpot
• Aircall
• Slack
• GSuite
• Internal Case Management System