Account Service Analyst

Jobtailor; Deutschland; Remote; EUR 48.000 - 64.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a skilled account management professional to oversee client deliverables within healthcare operations, ensuring CMS compliance and client satisfaction.

The role requires strong analytical abilities, excellent communication, and the capacity to coordinate cross-functional teams to resolve issues and drive operational efficiency.

Qualifikationen

• 3+ years of experience in account management, customer service, healthcare administration, or relevant business environment.
• Experience managing complex issues, escalations, or cross-functional initiatives with ownership for outcomes.
• Advanced analytical and problem-solving skills.
• Strong critical thinking and decision-making capabilities.
• Excellent verbal and written communication skills.
• Ability to prioritize competing demands while maintaining quality and deadlines.
• Strong organizational and project coordination skills with attention to detail.
• Knowledge of healthcare, health insurance, Medicare/Medicaid, or related programs.
• Understanding CMS regulations, compliance requirements, and healthcare processes.
• Experience with case management, issue management, CRM, or workflow systems such as Salesforce.
• HS Diploma/GED and 3+ years of relevant work experience.
• Associate degree or relevant work experience.

Aufgaben

• Manage assigned account activities and ensure efficient execution of client deliverables and service expectations.
• Analyze reporting data to validate alignment with client intent and plan setup.
• Identify trends and discrepancies.
• Resolve client and member-level issues by coordinating with internal teams.
• Develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts.
• Monitor account performance.
• Contribute to centralized support initiatives that enhance operational efficiency.
• Communicate with clients and internal departments to ensure transparency and alignment.
• Lead multifaceted issues through investigation, stakeholder engagement, root cause analysis, and implementation of sustainable solutions.

Kenntnisse

Account Management

Healthcare Compliance

Analytical Problem-Solving

Client Communication

Project Coordination

Ausbildung

HS Diploma/GED

Associate degree

Tools

CRM Systems

Salesforce

Workflow Management Systems

Jobbeschreibung

• Manage assigned account activities and ensure efficient execution of client deliverables and service expectations


• Analyze reporting data to validate alignment with client intent and plan setup


• Identify trends and discrepancies


• Resolve client and member-level issues by coordinating with internal teams


• Develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts


• Monitor account performance


• Contribute to centralized support initiatives that enhance operational efficiency


• Communicate with clients and internal departments to ensure transparency and alignment


• Lead multifaceted issues through investigation, stakeholder engagement, root cause analysis, and implementation of sustainable solutions

Requirements

• 3+ years of experience in account management, customer service, healthcare administration, or relevant business environment


• Experience managing complex issues, escalations, or cross-functional initiatives with demonstrated ownership and accountability for outcomes


• Advanced analytical and problem-solving skills


• Strong critical thinking and decision-making capabilities


• Excellent verbal and written communication skills


• Ability to prioritize competing demands while maintaining quality and meeting deadlines


• Strong organizational and project coordination skills with attention to detail and follow-through


• Ability to identify improvement opportunities and contribute to operational excellence initiatives


• Knowledge of healthcare, health insurance, pharmacy benefit management, Medicare, Medicaid, or other government-sponsored healthcare programs


• Understanding of CMS regulations, compliance requirements, and healthcare operational processes


• Experience with case management, issue management, CRM, or workflow management systems such as Salesforce


• HS Diploma/GED and 3+ years of relevant work experience


• Associate degree or relevant work experience

Core Competencies

Demonstrates expertise in account management and client service within the healthcare sector, with a strong focus on compliance with CMS regulations and operational excellence. Proficient in analytical problem-solving, communication, and project coordination to enhance client deliverables and service expectations.

Highest-signal resume keywords

• Account Management


• Healthcare Compliance


• Analytical Problem-Solving


• Client Communication


• Project Coordination

ATS Optimization Keywords

Hard Skills

• Data Analysis


• Trend Identification


• Root Cause Analysis


• Issue Management


• Operational Efficiency

Soft Skills

• Critical Thinking


• Decision-Making


• Organizational Skills


• Attention to Detail


• Verbal Communication

Industry Keywords

• Healthcare Administration


• Medicare


• Medicaid


• Pharmacy Benefit Management


• CMS Regulations

Tools & Technologies

• CRM Systems


• Salesforce


• Workflow Management Systems