Manager, MEPA Region

Jobtailor; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor, Germany, seeks a Chapter Engagement Lead to manage a portfolio of 10–12 chapters. You will serve as the primary staff relationship owner and liaison to Area Directors, Chapter Staff, and Presidents, organizing monthly touchpoints and addressing operational risks.

You will reinforce standards, drive growth strategies, and support regional and global priorities through data-driven insights and cross-functional collaboration. Travel up to 35% is expected.

Qualifikationen

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in product engagement, program management, or related roles.
• Experience in membership-based, nonprofit, association, or global org is preferred.
• Fluency in English required; regional language assets are a plus.

Aufgaben

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner.
• Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents.
• Organize and attend monthly touchpoints with Area Directors, Chapter Staff, and Presidents.
• Address operational and member-related issues and elevate risks as appropriate.
• Support healthy chapters by reinforcing EO standards and identifying risks.
• Project-manage key regional events such as Presidents Meetings and Leadership Summits.
• Capture, analyze, and generate data-driven insights using EO systems and tools.
• Maintain dashboards related to funding and incentive programs.

Kenntnisse

Relationship management

Stakeholder management

Project management

Data analysis

Cross-functional collaboration

Strategic thinking

Ausbildung

Bachelor’s degree or equivalent

Tools

EO Systems

Data-Driven Insights

Jobbeschreibung

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner
• Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents
• Organize and attend at least one monthly touchpoint with Area Directors, Chapter Staff, and Presidents
• Address operational and member-related issues and elevate risks or concerns as appropriate
• Support healthy, sustainable chapters by reinforcing EO standards and identifying risks
• Encourage growth and retention strategies and collaborate on growth forecasting, incentives, and dashboards
• Liaise between chapters and the EO Renewal Team, supporting payment processes, troubleshooting, and quarterly follow-ups
• Act as regional product ambassador with deep product knowledge
• Support chapter strategic planning and alignment with regional and global priorities
• Promote, support, and attend Strategy Summits within assigned chapters
• Collaborate with facilitators to support clear summit outcomes
• Ensure summit attendees complete required Chapter Officer Training
• Project-manage key regional events, including Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional events
• Support the Global Leadership Conference, Regional Leadership Academies, and alignment meetings
• Encourage cross-chapter and cross-regional engagement and represent the region at key events
• Support the Regional Director in building a leadership pipeline and engagement strategy
• Promote leadership opportunities, drive awareness and submissions, and support interview coordination
• Attend and engage in Multi-Functional Director and Expert interviews
• Maintain collaboration with stakeholders involved in interview and ratification processes
• Serve as staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts
• Support Directors in preparing for Regional Council meetings
• Contribute regional insight to long-term three-year regional strategic planning
• Capture, analyze, and generate data-driven insights using EO systems and tools
• Track chapter status, leadership transitions, and health and growth indicators for forecasting
• Maintain dashboards related to funding and incentive programs
• Collaborate across regions and portfolios to support chapters and share best practices

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience
• Minimum 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related role
• Experience working in a membership-based, nonprofit, association, or global organization strongly preferred
• Experience working across multiple regions, cultures, or languages is an asset
• Fluency in English is required; other language requirements may vary by region
• Comfort with regional and global travel (35%), including periods of higher seasonal travel demands
• Ability to manage and support a chapter portfolio as the primary staff relationship owner
• Strong relationship-building and stakeholder management skills
• Sound judgment in identifying risks and escalating appropriately
• Ability to reinforce standards while maintaining trusted advisory relationships
• Strong communication, organizational, relationship-building, and cross-functional collaboration skills
• Proven experience serving as project manager for regional events
• Ability to capture, analyze, and interpret data using systems and tools
• Highly collaborative, adaptable, relationship-oriented, and growth-oriented
• Comfortable balancing structure, ambiguity, and innovation
• Strategic thinker with a strong sense of ownership, accountability, and service mindset
• Ability to manage multiple priorities in a fast-paced, globally distributed environment
• High emotional intelligence
• Ability to communicate effectively in writing and verbally
• Ability to participate in virtual and in-person meetings
• Ability to lift/move up to 30 pounds, as applicable

Core Competencies

Demonstrates strong relationship management and stakeholder engagement skills while effectively managing a chapter portfolio. Proficient in project management for regional events and capable of analyzing data to drive insights and support strategic planning.

Highest-signal resume keywords

• Product Engagement
• Program Management
• Member Engagement
• Stakeholder Management
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Project Management
• Data Analysis
• Strategic Planning
• Growth Forecasting
• Dashboard Maintenance

Soft Skills

• Relationship Building
• Communication
• Organizational Skills
• Cross-Functional Collaboration
• Emotional Intelligence

Industry Keywords

• Membership-Based Organization
• Nonprofit
• Global Organization
• Chapter Management
• Leadership Development

Tools & Technologies

• EO Systems
• Data-Driven Insights