Manager, Key Account Management DACH

Monotype; Berlin; Hybrid; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangements

Corporate bonus program

Uncapped commission

Retirement planning

Professional onboarding

Internal mobility

Job summary

Monotype is seeking an experienced Manager to lead a team of up to 5 Key Account Managers in the Central EMEA region (DACH + Eastern Europe). You will drive revenue growth within existing accounts, focusing on retention, expansion, and long-term customer value.

You will design and execute strategies to accelerate customer adoption, communicate compelling value propositions, and collaborate with cross-functional teams to ensure alignment on go-to-market strategies and execution.

Qualifications

• 5-7 years SaaS sales with enterprise or mid-market experience.
• Fluent in English and native-level German.
• 2+ years in a team lead or management role.
• Proven ability to drive revenue expansion (upsell/cross-sell) within accounts.
• Strong CRM experience with forecasting (Salesforce preferred).
• Track record of closing complex annual or multi-year agreements.

Responsibilities

• Lead and develop a team of up to 5 Key Account Managers to drive revenue across existing accounts.
• Coach in pipeline management, forecasting accuracy, and quota attainment.
• Monitor KPIs and translate insights into actionable strategies.
• Identify expansion opportunities and mitigate churn risks; achieve net revenue retention targets.
• Report pipeline health and opportunities to senior leadership on a weekly cadence.

Skills

SaaS sales

Leadership

Forecasting

CRM (Salesforce)

Data analysis

EnglishGerman fluency

Tools

Salesforce

MS Excel

Job description

Named 'One of the Most Innovative Companies in Design' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe). The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value.

In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services. You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue.

What you’ll be doing:

• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
• Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
• Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
• Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
• Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
• Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
• Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution

What we’re looking for:

• 5-7 years of experience in SaaS sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention rates
• Fluency in English and native-level proficiency in German
• 2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer base
• Proven ability to drive revenue expansion (upsell and cross-sell) within accounts
• Strong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)
• Excellent analytical, organizational, communication, and presentation skills
• Demonstrated ability to identify trends and translate data into effective sales strategies
• Track record of supporting teams in closing complex annual or multi-year agreements
• Strong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environment
• Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale.
• Preferred location: Berlin
• Willingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry events

What’s in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.