Manager of Key Account Management (Central EMEA)

Monotype; Berlin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Flexible work arrangements

Unlimited vacation

401k match

Job summary

Monotype seeks an experienced Manager to lead a team of Key Account Managers across the Central EMEA region (DACH + Eastern Europe). You will drive strategic account growth, build a high-performance culture, and focus on retention, expansion, and long-term customer value.

The role requires hands-on sales leadership, engagement education of customers about Monotype products, and collaboration with cross-functional teams to achieve net revenue growth. Berlin-based preferred with 25% travel.

Qualifications

• Proven leadership in sales and team development.
• Strong forecasting, pipeline management, and quota attainment.
• Experience in SaaS sales with high retention targets.

Responsibilities

• Lead and develop up to 5 Key Account Managers.
• Drive revenue growth within existing accounts through upsell/cross-sell and retention.
• Collaborate with Customer Success, Marketing, Legal, and Pre-Sales to align GTM strategies.
• Provide weekly data-driven reporting on pipeline health and opportunities for executives.
• Attract and retain top sales talent in partnership with Talent Acquisition.

Skills

Leadership

CRM proficiency (Salesforce)

SaaS sales

Forecasting & pipeline

German (native) & English (fluent)

Tools

Salesforce

Job description

• We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe)
• The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value
• In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services
• You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue
• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
• Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
• Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
• Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
• Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
• Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
• Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution

Benefits

• Extensive development and training offerings
• Highly engaged Events Committee to keep work enjoyable
• Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Flexible work arrangements and unlimited vacation and sick time
• Generous 401k match to save for your future, and so much more!

Track record of supporting teams in closing complex annual or multi-year agreementsExcellent analytical, organizational, communication, and presentation skillsStrong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environmentStrong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)5–7 years of experience in SaaS sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention ratesDemonstrated ability to identify trends and translate data into effective sales strategiesPreferred location: Berlin2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer baseWillingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry eventsProven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger SaleProven ability to drive revenue expansion (upsell and cross-sell) within accountsFluency in English and native-level proficiency in German