Hotline Customer Service

HappyGlobal Service; Frankfurt; On-site; EUR 32,000 - 46,000; Full time

Job summary

HappyGlobal Service in Frankfurt is looking for a proactive Customer Support Specialist to assist customers via hotline and live chat, address questions about orders and deliveries, and guide users on product usage.

You will document requests, resolve issues with fast, friendly support, perform basic log analysis, and collaborate with our development team to improve products. Training provided; career changers welcome.

Qualifications

• Customer-focused and eager to learn.
• Experience or training in IT, mechatronics, electrical engineering, etc.
• Friendly, solution-oriented, and service-driven.

Responsibilities

• Be the friendly first point of contact for customers via hotline & live chat.
• Answer questions about orders, delivery, and products.
• Provide guidance on basic product usage and accessories.
• Ensure requests are documented and followed up with solutions.
• Deliver fast, professional, and caring support to make customers smile.
• Dive into technical troubleshooting, including log file analysis.
• Work with development team to solve issues and improve products.
• Provide training and advice on advanced technical topics.
• Share insights with HQ in China to boost service quality.
• Shape service processes with your ideas.

Skills

Customer-focused

Organized

Eager to learn

Team player

Independent worker

Education

Technical training or experience (IT/mechatronics/EE)

Tools

Log file analysis

Job description

Qualifications

• - Be the friendly first point of contact for our customers via hotline & live chat


• - Answer questions about orders, delivery, and our products


• - Provide guidance on basic product usage and accessories


• - Ensure customer requests are documented and followed up with solutions


• - Deliver fast, professional, and caring support that makes customers smile


• - Dive deep into technical troubleshooting, including log file analysis


• - Work closely with our development team to solve issues and improve products


• - Provide training and advice on advanced technical topics


• - Share insights with our HQ in China to boost service & product quality


• - Shape the future of our service processes with your own ideas

• -Customer-focused, organized, and eager to learn - career changers welcome!


• - Technical training or experience (IT, mechatronics, electrical engineering, etc.), ideally with support or e-commerce background. Analytical and problem-solving mindset is key.


• - Friendly, solution-oriented, and service-driven


• - A true team player who can also work independently