Licensed Property and Casualty

Jobtailor; Deutschland; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service professional to handle a high volume of calls from pet parents, gather information, assess needs, and educate on products and services where applicable.

You will resolve issues via one-call-resolution guidelines, meet performance metrics, and maintain a dedicated home workspace with a wired internet connection, ready for multi-system navigation and documentation.

Qualifikationen

• Must hold a Property And Casualty license in your state of residence.
• Two years of customer service or call center experience.
• Schedule flexibility for weekends and potential overtime.
• Dedicated home workspace with wired internet and headset.

Aufgaben

• Handle a high volume of incoming calls and address account, claim, and general questions.
• Gather information, assess needs, and educate customers about products and services.
• Resolve issues through one-call-resolution guidelines or escalation when needed.
• Meet or exceed performance metrics and adhere to company policies.
• Document customer interactions and dispositions accurately.

Kenntnisse

Call Handling

Customer Needs Assessment

Documentation

Problem Resolution

Multi-System Navigation

Tools

Salesforce CRM

Jobbeschreibung

• • Professionally handle a high volume of incoming calls, including account, claim, and general questions
• • Gather customer information, assess and fulfill customer needs, and educate customers about products and services where applicable
• • Resolve customer issues through one-call-resolution guidelines and/or escalation processes
• • Meet or exceed company and client performance metrics
• • Balance company policy and client benefit in decision-making
• • Identify process-improvement opportunities that positively impact the client and customers
• • Disposition calls and compile/document customer information as required
• • Respond to pet parent emails proactively, patiently, empathetically, and with understanding
• • Listen to pet parents, understand their concerns, and take quick action to resolve problems
• • Accept and embrace changes in the business environment

Requirements

• Must hold a property and casualty license in your state of residence
• Must be willing to release property and casualty appointments; no need to release Health or Life appointments
• Two years of customer service or call center experience
• Must be able to work weekends
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Wired Ethernet connection with 20 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted
• Hard-wired broadband internet service via DSL, cable, or fiber optic
• Satellite, microwave, and cellular hotspot internet services are not permitted
• Must supply your own headset
• Must supply one 21” monitor; Everise supplies the second
• Ability to utilize and navigate multiple systems simultaneously
• Ability to communicate with pet parents verbally and in writing
• Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime
• Meet attendance and dependability requirements
• Experience with Salesforce CRM is a plus
• Highly developed integrity and commitment to customer satisfaction
• Demonstrated passion for excellence in treating and caring for pet parents
• Be a team player

Core Competencies

Demonstrates expertise in customer service and call center operations, with a strong focus on problem resolution and client satisfaction. Holds a Property and Casualty License and is adept at utilizing multiple systems to manage customer interactions effectively.

Highest-signal resume keywords

• Property And Casualty License
• Customer Service Experience
• One-Call-Resolution
• Salesforce CRM Experience
• Process Improvement

ATS Optimization Keywords

Hard Skills

• Call Handling
• Customer Needs Assessment
• Documentation
• Problem Resolution
• Multi-System Navigation

Soft Skills

• Empathy
• Patience
• Team Player
• Integrity
• Communication

Certifications & Qualifications

• Property And Casualty License

Industry Keywords

• Call Center
• Customer Satisfaction
• Client Benefit
• Attendance Requirements
• Schedule Flexibility

Tools & Technologies

• Salesforce CRM
• Wired Ethernet Connection
• Broadband Internet Service