Key Account Manager (human)

Neura Robotics; München; On-site; EUR 70,000 - 110,000; Full time

Job summary

Neura Robotics is seeking a seasoned Customer Success professional to own strategic enterprise relationships in a fast-growing robotics company. You will engage C-level and VP stakeholders, drive renewals, upsell, and expand key accounts through a structured, long-term growth strategy.

You’ll collaborate with Pre-Sales, Product, and Support to ensure customer success, monitor NR R metrics, and identify opportunities to increase value, adoption, and revenue across a portfolio.

Qualifications

• 4+ years in customer-facing roles within technology, SaaS, robotics, automation, or related industries.
• Proven experience managing and growing strategic customer accounts.
• Experience driving renewals, upselling, and account expansion initiatives.
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking.
• Strong stakeholder management skills with the ability to engage senior decision-makers.
• Excellent cross-functional collaboration and project management capabilities.
• Experience with customer health frameworks and structured account management methodologies.
• Data-driven approach to portfolio management and customer growth strategies.
• Strong commercial mindset with ability to identify and execute revenue growth opportunities.
• Ownership mentality and a proactive, customer-centric approach.

Responsibilities

• Own and manage strategic relationships with our most important enterprise customers.
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level.
• Independently drive renewal, upsell, and account expansion initiatives.
• Develop and grow customer relationships through a structured, long-term account strategy.
• Identify opportunities to increase customer value, adoption, and revenue growth.
• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success.
• Drive customer satisfaction, retention, and long-term partnership success.
• Analyze customer needs and develop tailored growth and success strategies.
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets.
• Play a key role in helping establish NEURA Robotics as a leading global robotics company.

Skills

Strategic account management

Renewals & upselling

Stakeholder management

Cross-functional collaboration

Data-driven portfolio management

NRR and health metrics

Executive-level communication

Growth-oriented mindset

Job description

linkYour Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently drive renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We’re Looking For

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

• Proven experience managing and growing strategic customer accounts

• Experience driving renewals, upselling, and account expansion initiatives

• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

• Strong stakeholder management skills with the ability to engage senior decision-makers

• Excellent cross-functional collaboration and project management capabilities

• Experience working with customer health frameworks and structured account management methodologies

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with the ability to identify and execute revenue growth opportunities

• Ownership mentality and a proactive, customer-centric approach