Customer Project Manager (human)

NEURA Robotics; München; On-site; EUR 65,000 - 90,000; Full time

Job summary

Neura Robotics in München is seeking a Customer Project Manager (m/f/d) to guide customers and partners through the implementation and ongoing development of our robotics solutions. You will be the main contact between customers and our Engineering, Product Development and Sales teams, coordinating projects from planning to delivery and ensuring tangible business value.

You will manage timelines, budgets and risks for NeuraGyms deployments at customer sites, facilitate workshops, and translate

Qualifications

• Bachelor's or Master's degree in Engineering, Business, or a related field.
• First professional experience in Project Management, Customer Success, Technical Account Management, Consulting, or a comparable customer-facing role.
• Experience coordinating multiple stakeholders in a technical environment.
• Strong communication and presentation skills; interacting with management-level stakeholders is a plus.
• Technical understanding of Robotics and AI and translating requirements into tasks for internal teams.
• Structured, organized, and customer-focused working style with strong collaboration skills.
• Experience in robotics, automation, or related tech is advantageous.
• Familiarity with Agile, Scrum, PMP, or PRINCE2 is desirable.

Responsibilities

• Manage customer projects independently and act as the point of contact for our customers.
• Coordinate collaboration between customers, NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
• Plan and track project timelines, budgets, and risks for successful implementation.
• Communicate transparently with technical and business stakeholders and facilitate workshops and alignment meetings.
• Identify opportunities and challenges early and work with customers and teams to develop solutions.
• Support growth of existing customer relationships and collaborate with Sales on additional opportunities.

Skills

Project Management

Stakeholder Coordination

Customer Communication

Robotics & AI interest

Workshop Facilitation

Education

Engineering/Business degree

Job description

Mission & Challenges

We are looking for a Customer Project Manager (m/f/d) to support our customers and partners in the successful implementation and continuous development of our robotics solutions.

In this role, you will act as the point of contact between our customers and our internal Engineering, Product Development, and Sales teams. You will coordinate customer projects from planning through successful delivery, build trusted relationships, and ensure that our solutions create tangible business value.

Your Responsibilities

• Manage customer projects independently and act as the point of contact for our customers.
• Coordinate collaboration between customers, our NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
• Plan and track project timelines, budgets, and risks, ensuring successful implementation both within our NeuraGyms and at customer or partner sites.
• Communicate transparently with technical and business stakeholders across locations, and prepare and facilitate workshops and project alignment meetings.
• Identify opportunities and challenges early and work with customers, partners, and internal teams to develop effective solutions.
• Support the growth of existing customer relationships and collaborate with Sales to identify additional business opportunities.

What We're Looking For

• Bachelor's or Master's degree in Engineering, Business, or a related field.
• First professional experience in Project Management, Customer Success, Technical Account Management, Consulting, or a comparable customer-facing role.
• Experience working with customers and coordinating multiple stakeholders, ideally in a technical environment.
• Strong communication and presentation skills; confidence interacting with management-level stakeholders is a plus.
• Good technical understanding of, or genuine interest in, Robotics and Artificial Intelligence, with the ability to translate customer requirements into actionable tasks for internal teams.
• A structured, organized, and customer-focused working style with strong collaboration skills.
• Experience in robotics (software and AI), automation, or a comparable technology environment is an advantage.
• Familiarity with project management methodologies such as Agile, Scrum, PMP, PRINCE2, or similar is desirable.