Key Account Manager – Digital Solutions for Workshops & Fleets (m/f/d)

PleaseFix GmbH; München; On-site; EUR 60,000 - 100,000; Full time

Job summary

PleaseFix GmbH in Germany is seeking a Key Account Manager to own a portfolio across the German and Eastern European markets. You will drive renewals, upsell opportunities, onboarding, and successful go-lives while maintaining a strong, CRM-driven pipeline and high client satisfaction.

You will engage with workshops and fleets, coordinate with Sales, Product, and Support teams, and travel to meet clients on-site to grow revenue and reduce churn.

Qualifications

• Experience in Account Management, Key Account Management, Sales, or Customer Success with commercial responsibility (upsell, renewals, revenue targets).
• Ideally in B2B SaaS, commercial vehicles, aftermarket, or automotive/truck repair.
• Strong negotiation and closing skills, autonomy, results-driven mindset.
• Excellent command of CRM and digital tools.
• Fluent German and Polish (spoken and written) — essential to cover the market — plus ideally Russian or any other Central European language; good English for internal collaboration.
• Willingness to travel and meet clients on-site.

Responsibilities

• Take full commercial ownership of a portfolio of workshops and fleets across the specified markets.
• Build customer loyalty, negotiate renewals, and identify/close upsell and cross-sell opportunities (modules, extensions, upgrades).
• Drive onboarding, go-lives, and demos as adoption levers; analyze usage patterns to anticipate churn.
• Manage your pipeline in the CRM in close coordination with the sales, product, and support teams.

Skills

Account Management

Negotiation

CRM

Travel

Tools

CRM

Job description

You know how to retain clients, grow a portfolio, and close renewals — across the Eastern European and German markets?

PleaseFix is digitalizing commercial vehicle maintenance: online appointment booking, transparent communication, smart capacity planning. Less downtime, and a traditional industry finally modernized. To support our expansion, we're looking for a KAM to manage our key accounts across the Eastern European and German markets.

Your role

You take full commercial ownership of a portfolio of workshops and fleets across these markets. You build customer loyalty, negotiate renewals, and identify and close upsell and cross-sell opportunities (modules, extensions, upgrades). You drive onboarding, go-lives, and demos as adoption levers, analyze usage patterns to anticipate churn, and manage your pipeline in the CRM in close coordination with the sales, product, and support teams. Goal: growth and retention (Net Revenue Retention).

Your profile

• Experience in Account Management, Key Account Management, Sales, or Customer Success with commercial responsibility (upsell, renewals, revenue targets)
• Ideally in B2B SaaS, commercial vehicles, aftermarket, or automotive/truck repair
• Strong negotiation and closing skills, autonomy, results-driven mindset
• Excellent command of CRM and digital tools
• Fluent German and Polish (spoken and written) — essential to cover the market — plus ideally Russian or any other Central European language; good English for internal collaboration
• Willingness to travel and meet clients on-site

What we offer

Attractive compensation (base + performance-related variable), strong autonomy, direct client contact, and growth prospects within a fast-growing European SaaS environment.