Key-Account-Manager

Vertex Global VM; Baden-Württemberg; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading consumer goods company in Germany seeks a Key Account Manager (m/f/d) to enhance relationships with international clients. In this full-time role, you will coordinate customer needs, manage orders, and ensure effective communication between customers and internal teams. Ideal candidates will possess strong customer support experience, a proactive mindset, and effective communication skills. Join us to drive customer satisfaction and keep projects moving forward.

Qualifications

• Proactive and hands‑on mindset with ownership.
• Experience in customer support or key account management.
• Structured and solution-oriented way of working.

Responsibilities

• Support international customers in daily business.
• Manage and process customer orders efficiently.
• Monitor delivery schedules and ongoing production.
• Create and maintain forecasts with customers.
• Coordinate reorders and recurring requirements.
• Act as key link between customers and internal teams.
• Ensure clear communication and high customer satisfaction.

Skills

Customer support

Key account management

Strong communication skills

Team spirit

Proactive mindset

Job description

We’re growing our team and looking for a Key Account Manager (m/f/d) to work closely with our international customers and keep projects moving forward.

As a Key Account Manager (m/f/d), you’ll be the main point of contact for our international customers. You’ll make sure orders, deliveries, and ongoing projects are well organised, and that customer needs and internal processes stay aligned.

Responsibilities

• Supporting international customers in day-to-day business
• Managing and processing customer orders
• Monitoring delivery schedules and ongoing production
• Creating and maintaining forecasts together with customers
• Coordinating reorders and recurring requirements
• Acting as the key link between customers and internal teams such as production, design, and development
• Ensuring clear communication, smooth workflows, and high customer satisfaction
• Supporting managers with operational and organisational tasks

Qualifications

• A proactive, hands‑on mindset and willingness to take ownership
• Experience in customer support, key account management, or an international B2B environment
• A structured, reliable, and solution‑oriented way of working
• Strong communication skills, team spirit, and a good sense for people

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industry

• Consumer Goods