(Junior) Technical Specialist (m/f/d) *dutch speaking*

Roche Diagnostics GmbH; Mannheim; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

IT-Systemhaus der Bundesagentur für Arbeit is seeking a (Junior) Technical Specialist (m/f/d) who speaks Dutch to join our EMEA Customer Support Center in Mannheim. You will handle customer inquiries by phone and email, use remote diagnostics, and document solutions in the CRM while supporting 2nd-level and field service teams across Germany, the Netherlands, and Belgium.

You should have completed training in medical technology or a related field or hold a Bachelor's degree in IT, natural

Qualifikationen

• Fluent Dutch/Flemish (C1) and confident English speaking abilities.
• Background in medical technology or related engineering field with technical support experience.
• Experience with CRM tools and customer-oriented service mindset.

Aufgaben

• Act as central contact point for customer and employee inquiries by phone and email.
• Use remote services and simulate customer scenarios in the lab to resolve errors.
• Document solutions in the CRM and handle medium-complexity complaints.
• Coordinate with 2nd-level support and assist field service during onsite activities as needed.
• Collaborate with colleagues across Mannheim, Almere, and Diegem to ensure exchange.

Kenntnisse

Dutch language (C1)

English communication

German desirable

CRM familiarity

Troubleshooting

Ausbildung

MTA or Technician training

Bachelor's degree in IT/Natural Sciences/Engineering

Tools

CRM tools

Jobbeschreibung

(Junior) Technical Specialist (m/f/d) *dutch speaking*

Arbeitsort

Mannheim

Your new team

You will be part of our EMEA Customer Support Center Hub here in Mannheim. We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey). Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.

Responsibilities

• As the central point of contact, you process customer and employee inquiries by phone and email.
• You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
• You document your solution approaches structured in our CRM system and handle advanced complaint management for medium‑complexity issues.
• You work closely with 2nd-level support and escalate product quality problems to the next competence level. Occasionally, you also support the technical field service during on‑site activities.
• We are flexible regarding your work location. Your place of work can be Mannheim (Germany), Almere (Netherlands) or Diegem (Belgium). In any case, you actively seek exchange and collaboration with your colleagues at the RCSC in Mannheim.

Qualifications

In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field, either through technical customer support (field service or hotline) or in a laboratory function. Furthermore, the following points round out your profile:

• You speak fluent Dutch/Flemish (C1). You also communicate confidently in English (min. B1/B2). Fluent German speaking skills are desirable.
• You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering. Basic IT network knowledge and familiarity with CRM tools are familiar to you.
• You are strongly customer‑oriented, a real team player in intercultural teams, and possess pronounced methodical competence in troubleshooting.

Application

We ask you for the following documents:

• Current CV