Junior Project Manager – Lead Acquisition DACH

Jobtailor; Hamburg; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Hamburg is seeking a Lead Management Specialist to optimize centralized lead handling, monitor processing and follow-up of leads and referrals, and support multiple locations across Germany, Austria, and Switzerland.

You will analyze KPIs, prepare regular reports, oversee projects, and collaborate with internal teams to continuously improve lead processes in a hands-on, data-driven role.

Qualifikationen

• Completed commercial training or equivalent qualification.
• Initial experience in customer service or sales within the real estate industry is an advantage.
• Strong understanding of numbers and interrelationships.
• Willingness to work with reporting, data, and processes.
• Strong hands-on mentality.
• Structured and conscientious approach to work.
• Ability to oversee multiple topics simultaneously.
• Willingness to take responsibility and independently coordinate projects.
• Excellent command of MS Excel.
• Team player with the ability to work independently.
• High level of commitment.
• Strong communication skills and enjoyment of working with a range of stakeholders.
• Interest in digital processes, lead management, and the real estate industry, or willingness to learn.
• Excellent German language skills
• Good English language skills

Aufgaben

• Manage and further develop centralized lead management
• Monitor the processing and follow-up of leads and referrals
• Support locations in Germany, Austria, and Switzerland with lead and referral-related matters
• Handle customer inquiries and complaints and resolve them in a solution-oriented manner
• Prepare regular reports
• Analyze relevant KPIs and identify potential opportunities and areas for action
• Track successful deals and support the monthly billing of referrals
• Challenge existing processes and develop new solutions
• Take ownership of work packages and projects to further develop lead management
• Collaborate with internal teams and locations to continuously improve lead processes

Kenntnisse

Lead management

Data analysis

Reporting

Customer service

Sales

KPI monitoring

Process improvement

Project management

Real estate industry knowledge

Digital processes

Ausbildung

Completed Commercial Training

Tools

MS Excel

Jobbeschreibung

• Manage and further develop centralized lead management
• Monitor the processing and follow-up of leads and referrals
• Support locations in Germany, Austria, and Switzerland with lead and referral-related matters
• Handle customer inquiries and complaints and resolve them in a solution-oriented manner
• Prepare regular reports
• Analyze relevant KPIs and identify potential opportunities and areas for action
• Track successful deals and support the monthly billing of referrals
• Challenge existing processes and develop new solutions
• Take ownership of work packages and projects to further develop lead management
• Collaborate with internal teams and locations to continuously improve lead processes

Requirements

• Completed commercial training or equivalent qualification
• Initial experience in customer service or sales within the real estate industry is an advantage
• Strong understanding of numbers and interrelationships
• Willingness to work with reporting, data, and processes
• Strong hands-on mentality
• Structured and conscientious approach to work
• Ability to oversee multiple topics simultaneously
• Willingness to take responsibility and independently coordinate projects
• Excellent command of MS Excel
• Team player with the ability to work independently
• High level of commitment
• Strong communication skills and enjoyment of working with a range of stakeholders
• Interest in digital processes, lead management, and the real estate industry, or willingness to learn
• Excellent German language skills
• Good English language skills

Core Competencies

Demonstrates expertise in lead management and customer service within the real estate industry, with strong analytical skills to monitor KPIs and improve processes. Proficient in project coordination and reporting, with excellent communication abilities in both German and English.

Hard Skills

• Lead Management
• Data Analysis
• Reporting
• Customer Service
• Sales
• KPI Monitoring
• Process Improvement
• Project Management
• Real Estate Industry Knowledge
• Digital Processes

Soft Skills

• Strong Communication Skills
• Team Player
• Structured Approach
• Hands-On Mentality
• Ability to Oversee Multiple Topics

Certifications & Qualifications

• Completed Commercial Training

Tools & Technologies

• MS Excel