Junior Product Trainer (f/m/d)

Schlafender Hase; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Ein führendes Softwareunternehmen in Frankfurt sucht einen Junior Trainer (f/m/d). In dieser Rolle führen Sie Schulungen für unsere Software durch und unterstützen unsere Kunden. Voraussetzungen sind ein Bachelorabschluss, Lehr- und Präsentationserfahrung sowie exzellente Englisch- und Deutschkenntnisse. Wir bieten ein wettbewerbsfähiges Gehalt, attraktive Benefits und berufliche Entwicklungsmöglichkeiten in einem dynamischen, internationalen Team.

Leistungen

Wettbewerbsfähiges Gehalt

Attraktive Benefits

Berufliche Entwicklungsmöglichkeiten

Kollaborative Unternehmenskultur

Qualifikationen

• Lehrerfahrung im Präsenz- und Online-Format.
• Begeisterung fürs Unterrichten und die Arbeit mit Menschen.
• Erfahrungen im Kundenservice oder ähnlichem.

Aufgaben

• Planen und Durchführen von Schulungen zum TVT-Software.
• Verwalten des E-Learning-Portals und Erstellen von Inhalten.
• Unterstützen des Produktsupports und Schreiben von Help-Center-Artikeln.

Kenntnisse

Lehrfähigkeit

Präsentationsfähigkeiten

Kundenorientierung

Teamarbeit

Grafikdesign-Grundkenntnisse

Ausbildung

Bachelorabschluss in relevanten Bereichen

Jobbeschreibung

Schlafender Hase is the global leader in proofreading and content comparison software for regulated industries. For over 20 years, we have built a reputation for excellence, serving pharmaceutical and adjacent sectors with innovative, user-friendly solutions. Headquartered in Frankfurt, Germany, with an office in Montréal, Canada, our diverse international team thrives on collaboration and innovation.

Aufgaben

You love teaching and working with people? You are passionate about digital technology and tools? Then join our team to gain professional experience in an internally positioned software company!

As a Junior Trainer (f/m/d), you will provide high quality training to our customers' users and enable them to use our software TVT (text verification tool) in a professional and efficient manner.

Your key responsibilities

• Schedule training sessions and enter data in our CRM system
• Conduct trainings on the use of our TVT software – on-site and online
• Follow-up on training sessions (certificates, training surveys, feedback, etc.)
• Manage our e-learning portal and create content with internal and external stakeholders
• Assist our Product Support with handling tickets and creating Help Center articles

Profil

• You have a Bachelor's degree or equivalent, e.g. in a field such as Languages, Media, Communication, Marketing or Design – other fields are also welcome
• You bring teaching experience (on-site and online) – a trainer certification is a plus but not mandatory
• You are enthusiastic about teaching and working with people, with the ability to present complex topics in a concise and understandable manner
• You have gained some experience in a customer-facing role such as customer service, first level support, or equivalent
• Basic knowledge of graphic design is a plus
• Excellent English and German skills are required for this position; other languages, e.g. French, are advantageous

Wir bieten

• Impactful Work: You will enable our customers to use our TVT software in the best possible way for their purposes
• Compensation & Benefits: We offer a competitive salary, attractive benefits, and opportunities for professional development
• Growth Opportunities: We support and foster the professional development of our team members by offering attractive learning and training opportunities
• Collaborative Culture: Join a diverse, dynamic and international team and meet your colleagues at regular team events

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.