(Junior) Account Manager – B2B Services (m/f/d)

Brinkdoor Ltd., London, Zweigniederlassung Erlenbach, Schweiz; Neu-Isenburg; Hybrid; EUR 55.000 - 62.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Hybrid work model

30 days annual leave

Free on-site parking

Health and wellbeing benefits

Employee benefits and special leave

Zusammenfassung

Brinkdoor Ltd. is seeking a dedicated Account Manager to manage an existing portfolio of B2B clients. You will build strong relationships, understand client needs and drive retention, renewals and cross-selling opportunities.

The role involves collaborating with internal teams and working with international colleagues to deliver a seamless customer experience. Ideal candidates have 1–2 years for junior level or 3–4 years for an account manager, in a service-based B2B environment, with fluent

Qualifikationen

• 1–2 years of relevant commercial experience (junior level)
• 3–4 years of B2B account management experience (account manager level)
• Experience in service-based B2B environments
• Fluent German and English (both essential)
• Willingness to work from the office near Frankfurt (hybrid)

Aufgaben

• Manage and develop an existing portfolio of B2B customers and build long-term relationships.
• Be the main point of contact for clients and ensure high service standards.
• Drive customer retention, renewals and account development.
• Identify cross-selling and upselling opportunities within accounts.
• Prepare commercial proposals and support contract and pricing negotiations.
• Collaborate with Business Development, Customer Success and other teams.
• Work with international colleagues to ensure a seamless customer experience.

Kenntnisse

Relationship building

Communication

Negotiation

Account management

Customer focus

Multitasking

German/English fluency

Jobbeschreibung

The Opportunity

You'll join an international, collaborative commercial team, taking responsibility for an existing portfolio of corporate clients. Your focus will be on building strong relationships, ensuring customer satisfaction and identifying opportunities for further business development.

Depending on your experience, you'll manage a portfolio of varying complexity, with opportunities to grow and develop within the organisation.

Your Responsibilities

• Manage and develop an existing portfolio of B2B customers, building long-term relationships.
• Act as the main point of contact for clients, understanding their business needs and ensuring high service standards.
• Drive customer retention, contract renewals and account development.
• Identify cross-selling and upselling opportunities within existing accounts.
• Prepare commercial proposals and support contract and pricing negotiations.
• Collaborate with Business Development, Customer Success and other internal teams.
• Work closely with international colleagues to ensure a seamless customer experience.

What We’re Looking For

• Junior level: Ideally 1-2 years of relevant commercial experience, although candidates with strong transferable skills are also welcome.
• Account Manager level: Approximately 3-4 years of experience managing B2B customer relationships.
• Experience in a service-based B2B environment, such as professional services, recruitment, consulting, insurance or other complex service industries.
• Strong relationship-building, communication and negotiation skills.
• A proactive, structured and customer-focused approach.
• Confidence managing multiple accounts and identifying commercial opportunities.
• Fluent German and English (both essential).
• Additional European languages are an advantage.
• Willingness to work from the office near Frankfurt three days per week.

We are particularly interested in candidates who enjoy developing existing customer relationships rather than focusing exclusively on new business acquisition.

What’s On Offer

• Annual base salary of approximately €55,000-€62,000, depending on experience.
• Additional performance-related bonus.
• 30 days of annual leave.
• Hybrid working model: 3 days in the office and 2 days remotely.
• Free on-site parking.
• Health, wellbeing and fitness benefits.
• Additional employee benefits and special leave arrangements.
• An international working environment with opportunities for internal career development.
• A supportive team and exposure to an established global organisation.