Account Manager

Scalable Global Solutions JSC; Berlin; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

30 annual leave days

Benefits budget €100/month

Development budget €1,000/year

Company pension plan

Employee Assistance Program

Equipment choice

Workation up to 30 days/year

Extra paid day for social engagement

Modern office with snacks

Descrizione del lavoro

Scalable Global Solutions JSC is seeking an Account Manager DACH to manage an existing portfolio of B2B customers, focusing on long-term relationships, upsell/cross-sell opportunities, and ARR growth.

The role emphasizes a customer-oriented, multiproduct approach with collaboration across Customer Success, Marketing, and Support. Hybrid work in Berlin or Chemnitz is offered to support sustained growth in the DACH region.

Competenze

• 3 years of relevant experience in Account Management, Customer Success, Sales, Revenue Management, or a comparable customer-facing commercial role.
• Experience in B2B SaaS, technology, MarTech, or a comparable environment is preferred.
• Commercial education, vocational training, or a comparable university degree is preferred.
• Strong relationship-building and negotiation skills, with the ability to communicate confidently with both operational contacts and senior decision-makers.
• Comfortable using the phone proactively as part of customer management.
• Analytical and commercially minded, with the ability to manage multiple accounts and priorities.
• Experience with CRM systems such as Zoho CRM, HubSpot, or comparable tools.
• Native-level or highly fluent German and strong written and spoken English.
• Strong understanding of the German market; broader DACH experience is an advantage.
• Comfortable working in a hybrid environment from Berlin or Chemnitz.

Mansioni

• Manage an existing portfolio of B2B customers and develop accounts strategically.
• Drive sustainable growth in Annual Recurring Revenue across the assigned customer portfolio.
• Build long-term relationships with key decision-makers and understand customers' evolving business needs.
• Identify and develop relevant upselling and cross-selling opportunities across the wider product portfolio.
• Manage retention proactively and identify potential churn risks at an early stage.
• Lead commercial and contract discussions to support long-term customer relationships.
• Maintain accurate CRM documentation and produce reliable account forecasts.
• Use KPIs and customer data to prioritize opportunities and develop accounts effectively.
• Identify new commercial opportunities within existing customers and share market insights with the wider Sales team.
• Collaborate closely with Customer Success, Marketing, and Support to provide a strong customer experience.

Conoscenze

Relationship management

Negotiation

Account growth

Analytical thinking

Multi-account management

Strategic account planning

German market knowledge

Phone-based management

Formazione

Commercial education / equivalent

Strumenti

Zoho CRM

HubSpot

Descrizione del lavoro

Our client is a growing European technology company specializing in B2B SaaS and MarTech solutions, with approximately 450 employees across several European countries.

The company provides a portfolio of digital marketing and customer engagement solutions serving both SME and enterprise customers.

As part of its continued expansion in Germany, the company is transforming its sales organization from a product-focused structure into a more customer-oriented, multi-product sales model.

To support this growth, we are looking for an experienced Account Manager DACH who will manage and develop an existing portfolio of B2B customers, strengthen long-term client relationships, identify upselling and crossselling opportunities, and drive sustainable growth and retention across the DACH market.

The Role

As an Account Manager DACH, you will take responsibility for an existing portfolio of B2B customers and focus on developing those relationships strategically over the long term.

Unlike a pure new-business sales role, the position does not start with an empty CRM or a heavy cold-acquisition focus. Your objective is to increase customer value, strengthen retention, identify expansion opportunities, and grow Annual Recurring Revenue across your accounts.

The company's product portfolio in the DACH region is expanding, creating increasing opportunities for a multiproduct, customer-oriented account management approach through retention, upselling, and cross-selling.

Key Responsibilities

• Manage an existing portfolio of B2B customers and develop accounts strategically.
• Drive sustainable growth in Annual Recurring Revenue across the assigned customer portfolio.
• Build long-term relationships with key decision-makers and understand customers' evolving business needs.
• Identify and develop relevant upselling and cross-selling opportunities across the wider product portfolio.
• Manage retention proactively and identify potential churn risks at an early stage.
• Lead commercial and contract discussions to support long-term customer relationships.
• Maintain accurate CRM documentation and produce reliable account forecasts.
• Use KPIs and customer data to prioritize opportunities and develop accounts effectively.
• Identify new commercial opportunities within existing customers and share market insights with the wider Sales team.
• Collaborate closely with Customer Success, Marketing, and Support to provide a strong customer experience.

Candidate Profile

We are looking for a commercially minded account professional who combines relationship management with ananalytical and proactive approach to customer growth and retention.

• 3 years of relevant experience in Account Management, Customer Success, Sales, Revenue Management, or a comparable customer-facing commercial role.
• Experience in B2B SaaS, technology, MarTech, or a comparable environment is preferred.
• Commercial education, vocational training, or a comparable university degree is preferred.
• Strong relationship-building and negotiation skills, with the ability to communicate confidently with both operational contacts and senior decision-makers.
• Comfortable using the phone proactively as part of customer management.
• Analytical and commercially minded, with the ability to manage multiple accounts and priorities.
• Experience with CRM systems such as Zoho CRM, HubSpot, or comparable tools.
• Native-level or highly fluent German and strong written and spoken English.
• Strong understanding of the German market; broader DACH experience is an advantage.
• Comfortable working in a hybrid environment from Berlin or Chemnitz.

Note: The requirements should not be considered an absolute checklist. Strong candidates whose experience differs slightly from the preferred profile may still be considered based on their leadership capabilities, commercial mindset, and overall suitability for the role.

What We Offer

• Hybrid working model: 2 days per week in the office and 3 days remote.
• 30 working days of annual leave.
• EUR 100 monthly flexible benefits budget.
• EUR 1,000 annual personal and professional development budget.
• Employer contribution toward a company pension scheme.
• Employee Assistance Program.
• Choice of working equipment and operating system.
• Up to 30 days of workation per year, subject to company conditions.
• One additional paid day per year for social engagement.
• Modern office environment with snacks and drinks.
• Regular team events.
• Opportunities to connect and collaborate with colleagues across European offices.

Recruitment Process

Following the initial SGS screening and candidate assessment, selected candidates will proceed through the client's recruitment process:

1. Introductory Interview - 30-minute video call with the Senior HR Manager.
2. Manager Interview - approximately 60 minutes by video or in person with the direct manager, focusing on professional background and day-to-day responsibilities.
3. Final On-site Interview and Practical Assignment - in-person meeting in the office combined with a test task designed to assess the candidate's approach and working style.