Customer Success & Account Manager f/m

Goodrecruiter; Köln; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Profit sharing

Salary review after first year

Structured product and sales training

Career path towards management

Long-term development in international

Job summary

Goodrecruiter is seeking an office-based B2B Customer Relations Specialist in Cologne to manage a large German portfolio mainly via phone. The role focuses on renewals, consultative selling, and building long-term customer relationships.

Requirements include German at native/C2 level, French at B2 level, and English at B2 level as a plus. Opportunity to grow towards Head of Sales within 2–3 years.

Qualifications

• At least three years’ experience in a telephone-based customer-facing role.
• Experience in Customer Success, Account Management or a service-oriented call centre.
• Consultative B2B sales experience is an advantage.
• German at C2 or native level is mandatory; French at B2 level is required; English at B2 level is a plus.
• Bachelor’s degree in Chemistry, Physics or another scientific field.
• Experience in chemical, pharmaceutical, medical device, industrial or technical environment preferred.

Responsibilities

• Proactively manage an established portfolio of German B2B customers.
• Develop long-term relationships through regular phone-based contact.
• Coordinate product renewals and replacements and ensure follow-up.
• Prepare quotations and identify opportunities for additional products and services.
• Maintain accurate CRM data and monitor portfolio performance.

Skills

German language

English language

Relationship management

Telephone-based sales

CRM proficiency

Education

Bachelor’s degree in Chemistry or science

Tools

Excel

CRM systems

Job description

Working arrangement: 100% on-site, no remote work

Contract: Permanent, Full-Time

Languages:

· German:C2 or native level – Mandatory

· English: minimum B2 level is a plus

ABOUT THE OPPORTUNITY

Our client is a French company with international operations, specializing in chemical safety and decontamination. Its German subsidiary, based in Cologne, supports around 3,500 B2B customers with a local team of approximately 15 employees.

This is an office-based B2B customer relationship and commercial position. You will manage a large portfolio of German companies, mainly through phone-based interactions.

A significant part of the role involves anticipating and managing product renewals and replacements. The company’s approach is consultative: understand first, recommend second. It is based on active listening and in-depth questioning, rather than price negotiation.

Within two to three years, the role is expected to evolve towards broader commercial responsibilities, with the opportunity to progress to a Head of Sales position.

KEY RESPONSIBILITIES

Customer Relationships and Renewals

• Proactively manage an established portfolio of German B2B customers.
• Develop long-term relationships through regular phone-based contact.
• Ensure customer satisfaction and provide reliable follow-up.
• Anticipate and coordinate product renewals and replacements.
• Work closely with trainers, external sales representatives and internal teams.
• Support the organization of customer events.

Needs Analysis and Account Development

• Practise active listening to understand each customer’s situation.
• Ask detailed and relevant questions to identify customer needs and risks.
• Recommend the most appropriate products and services.
• Explain their technical value and benefits clearly.
• Identify relevant opportunities for additional products and services.
• Prepare quotations and follow up on customer needs.

CRM and Commercial Performance

• Maintain accurate customer information in the CRM and databases.
• Monitor customer activity, renewals and portfolio performance.
• Analyse defined KPIs and take appropriate follow-up actions.
• Provide regular commercial reporting.

PROFILE

Experience and Technical Skills

• At least three years’ experience in a telephone-based customer-facing role.
• Experience in Customer Success, Account Management, customer service or a service-oriented call centre.
• Consultative B2B sales experience is an advantage
• Experience managing customer relationships, renewals or a large portfolio is highly valued.
• Bachelor’s degree, preferably in Chemistry, Physics or another scientific field.
• Experience in a chemical, pharmaceutical, medical device, industrial or technical environment is preferred.
• Languages: German at C2 or native level is mandatory, French at B2 level is required, English at B2 level is an advantage.
• Good command of Excel, CRM systems, customer databases and KPIs.

Personal Qualities

• Excellent active listening and questioning skills.
• Strong customer and service orientation.
• Ability to understand before recommending a solution.
• Clear and credible communication.
• Curiosity and willingness to develop technical expertise.
• Structured, proactive and attentive to detail.
• Comfortable following processes and managing a large customer portfolio.
• Able to collaborate effectively with technical and commercial teams.
• Motivated to build a long-term career in Cologne and progress towards a leadership role.

WHAT WE OFFER

• Fixed salary of €45,000 to €55,000, depending on experience.
• Annual profit-sharing scheme, historically equivalent to approximately one to one and a half months’ salary.
• Salary review after the first successful year.
• Health coverage.
• Comprehensive product and sales training.
• A structured career path towards a management position.
• Long-term development within a stable and growing international company.