Italian-Speaking Customer Experts for Canon

TP Greece; Deutschland; Vor Ort; EUR 27.900 - 39.060; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive monthly salary plus bonuses

Health care benefits

Professional growth opportunities

Free online Greek language courses

Zusammenfassung

TP Greece is seeking technology enthusiasts for customer support roles, aiding Italian speaking customers on products like printers and cameras. Candidates will enjoy comprehensive training and the opportunity to work in a diverse, multicultural environment.

In addition to competitive salaries plus bonuses, we offer assistance for relocation to Greece including travel costs and accommodation support. Join us in providing technical solutions while making every customer interaction positive and memorable!

Qualifikationen

• Ability to communicate effectively with customers.
• Strong willingness to learn and adapt to new environments.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide professional relationships and demonstrate empathy.
• Answer customer inquiries and troubleshoot technical issues.
• Follow diagnostic procedures for customer queries.

Kenntnisse

Strong written and verbal skills in Italian

Good communication skills in English

Tech savviness

Solution driven out of the box thinking

Empathetic communication skills

Positive and adventurous attitude

Jobbeschreibung

Job Overview

TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras and other imaging products to Italian speaking customers.

We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.

What you will do

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat & e‑mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or escalation technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring

• Strong written and verbal skills in Italian
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. As a member of a company that fosters diversity, we offer equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.