Swedish-Speaking Customer Experts for Canon

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Relocation support

Competitive salary

Health care benefits

Free Greek language courses

Professional growth opportunities

Zusammenfassung

TP Greece is seeking bilingual Customer Experts to join the Canon team and assist Swedish-speaking customers with printers, photocopiers, and digital cameras. The role includes communication via phone, chat, and email, providing customer support and technical solutions.

Competitive salary benefits, relocation support, and professional development opportunities are provided. Join a diverse and inclusive multinational company to enhance your skills while experiencing life in Greece!

Qualifikationen

• Strong written and verbal skills in Swedish.
• Good communication skills in English.
• Willingness to learn and adapt.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting and technical solutions.
• Maintain strong relationships with all partners.

Kenntnisse

Fluent in Swedish

Good English communication

Tech savviness

Solution-driven thinking

Empathy

Positive attitude

Jobbeschreibung

Job Overview:

Are you fluent in Swedish and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras & other imaging products to Swedish speaking customers.

We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.

What you will do:

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or elevate technical issues they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Strong written and verbal skills in Swedish
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete support to help you ease your relocation to Greece (we cover flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3,500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.