German-Speaking Customer Experts for a Tech Leader!

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive salary plus bonuses

Health care benefits

Zusammenfassung

TP Greece is seeking a dedicated Customer Support Representative to join their German customer experience team. This role involves engaging with customers from German speaking countries and assisting with issues related to mobile devices and account management.

The ideal candidate will be fluent in German and possess strong troubleshooting skills. TP Greece offers competitive salaries, full relocation support, and ample opportunities for professional growth in a diverse work environment.

Qualifikationen

• Fluency in German is required.
• Must have advanced English skills.
• Prior customer support experience is an advantage.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and close cases efficiently.
• Provide troubleshooting for mobile devices.

Kenntnisse

Fluency in German

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Tools

iOS

MacOS

Jobbeschreibung

Job Overview

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses – such as Microsoft, Canon, Netflix, PayPal, Asos – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our German customer experience team, to support customers from German speaking countries, after a complete training by certified instructors.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction and represent a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set‑up repairs for hardware‑related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring

• Fluency in German
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation, finding an apartment – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program – Bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.