French-Speaking Customer Experts for Canon

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Relocation support

Competitive salary

Health care benefits

Professional growth opportunities

Free Greek language courses

Zusammenfassung

TP Greece is seeking Customer Experts fluent in French to join the Canon team. This role involves providing technical support for Canon imaging products to French-speaking customers. Candidates will receive complete training and support for relocation to Greece.

Responsibilities include communicating with customers, troubleshooting issues, and ensuring customer satisfaction. The role offers competitive salaries, health benefits, and professional development opportunities.

Join a company that values diversity and fosters a positive work environment.

Qualifikationen

• Strong written and verbal skills in French.
• Good problem-solving capabilities.
• Willing to learn and absorb knowledge.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow up on customer cases.
• Troubleshoot technical issues and provide solutions.

Kenntnisse

Fluent in French

Good communication in English

Tech savviness

Positive attitude

Solution-driven thinking

Jobbeschreibung

Job Overview:

Are you fluent in French and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

Would you like to get an in-depth experience in the world of photography and imaging? TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras & other imaging products to French speaking customers.

We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.

What you will do:

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Strong written and verbal skills in French
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.