IT System Engineer

Kaspersky Lab; Ingolstadt; Hybrid; EUR 35,000 - 56,000; Full time

Job summary

Kaspersky Lab in Ingolstadt, Germany, seeks an IT Helpdesk Specialist to provide 1st and 2nd line support for computer and network systems, office server infrastructure, and back-office tools. You will handle access management, troubleshoot LAN/WAN, perform deployments, and collaborate with HQ teams across time zones.

Travel may be required; you will support Windows 11, MS Office, and Kaspersky endpoint security.

Qualifications

• Thorough understanding of Windows OS and Office suite used in corporate environments.
• Solid understanding of basic networking concepts (DHCP, DNS, WINS).
• Experience with server administration and virtualization environments.
• Experience with Active Directory, Windows Server, and SCCM.
• Familiarity with antivirus software.
• Basic hardware installation and troubleshooting skills.

Responsibilities

• Provide 1st and 2nd line administration and support for computer and network systems.
• Manage identity and access for user accounts and applications.
• Troubleshoot LAN/WAN and coordinate with HQ teams across time zones.
• Deploy software updates and perform routine maintenance in desktop and back-office environments.
• Participate in IT or cross-departmental projects; occasional travel may be required.
• Serve as a resource for IT Remedy and escalation to 3rd level support and vendors.
• Support various specialized applications and daily IT tasks.
• Provide user training as needed.

Skills

Windows OS & Office

Networking basics

Active Directory & Windows Server

SCCM

Antivirus software

Education

IT-related bachelor degree

Tools

VMware ESXi

Cisco network devices

Remedy ITSM

Job description

• To provide 1st and 2nd line administration and support for computer systems, network systems, application, office server infrastructure and back-office systems.
• Identity and access management for user accounts, systems and applications in regional office.
• 1st level network support, office LAN’s, as well as troubleshooting the WAN infrastructure (it will be required to work closely with HQ teams and vendors or service providers in different time zones).
• Performing periodic and/or required maintenance in the desktop & back-office environments, including software deployments and updates.
• Participating as a member in various IT or cross-departmental projects and few travel may be required.
• Act as a resource for IT Remedy and escalation to others in the departments and/or 2nd and 3d level support, including third-party vendors/supplier and service providers.
• Support different specialized applications
• Support around the ongoing business; IT daily jobs (acceptance of support requests; handling of First, Second and Third level requests)
• User Training
• Systems used include: IBM Servers, Cisco network devices, Dell workstations, Canon printers
• Client Software used includes: Windows 11 and MS Office 2021 (Word, Excel, Access, Outlook and PowerPoint), Chrome, Internet Explorer, Kaspersky AV and endpoint security.

Job Requirements:

• A thorough understanding of MS Windows OS & Office application suite, as deployed in a corporate organization. Good understanding of general server concepts (such as security, file sharing, server/storage resources, centralized updates).
• A thorough understanding of basic networking concepts (such as DHCP, DNS, WINS).
• Servers/Systems administration, including virtual environments.
• Experience with Active Directory and MS Windows Server, SCCM.
• Experience with anti-virus software.
• A good understanding of basic computer hardware installation/configuration and troubleshooting skills and knowledge.

The following skills are considered a plus:

• VMware ESX/ESXi
• Experience with Cisco network devices (switches, routers).
• The ability to work with distributed teams across different time zones.
• Ability to understand customers and their requirements.

Education/Certification:

• IT-related bachelor degree or equivalent work experience
• 3 years plus relevant full time IT helpdesk experience, where having worked in an international environment would be a plus
• Multiple language capability is plus

Application process:

• HR Interview
• Interview with Hiring Team