IT & Security Operations Engineer

HappyGlobal Service; Frankfurt; On-site; EUR 52,000 - 76,000; Full time

Job summary

HappyGlobal Service is seeking an on-site IT support specialist in Frankfurt to handle endpoints, accounts, software, and network issues. You will resolve tickets, perform provisioning, and coordinate with HQ for complex outages.

You’ll work with Windows/macOS/Linux, SCCM/Intune/GPO/MDM, SSO/MFA/VPN, and basic scripting while maintaining security awareness. The role includes after-hours standby per compliance rules.

Qualifications

• Bachelor’s degree in Computer Science, Information Security or related field preferred.
• 2+ years of relevant on-site IT support/operations experience.
• Proficient in Windows/macOS/Linux with strong networking fundamentals.
• Experience with device management tools like SCCM/Intune/GPO/MDM.
• Experience with SSO/MFA/VPN/Zero-trust concepts.
• Basic automation scripting (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP).
• Effective English communication and strong service mindset.

Responsibilities

• On-site IT support: manage day-to-day IT tickets for endpoints, accounts, software and AV.
• Network troubleshooting: act as on-site first responder for local issues and coordinate with HQ.
• Infrastructure operations: perform rack-and-stack and hardware maintenance for local gear.
• Security policy execution: implement HQ security policies (MFA, EDR/AV).
• Security incident response: assist with investigations, isolation, and remediation.
• Cloud & Collaboration: support cloud resource operations and coordinate with HQ teams.
• Standby Duty: participate in scheduled after-hours standby and emergency response.

Skills

Cross‑platform OS

Networking basics

Device management tools

Zero trust / SSO

Security policies & scripting

Scripting

Cloud (AWS/GCP)

English communication

Education

Bachelor’s degree

Tools

SCCM/Intune/GPO/MDM

Job description

A famous global consumer technology company, develops innovative hardware, software, and digital solutions that make advanced manufacturing technology more accessible to consumers and businesses worldwide.

Responsibilities

1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.

2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.

3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.

4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).

5. Security incident response: Act as the local first responder for security incidents; support investigation, isolation, and remediation.

6. Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline.

7. Standby Duty: This role requires participation in scheduled after-hours standby and emergency response. (See Compliance Statement below).

Qualifications

1. Education: Bachelor’s degree in Computer Science, Information Security or related field is preferred.

2. Experience: Equivalent professional work experience will be fully considered in lieu of a formal degree. 2+ years of relevant experience in IT on-site support/operations.

2. Technical Skills: Proficient in Windows/macOS/Linux; strong networking fundamentals (TCP/IP, Wi-Fi, Wireshark); experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity.

3. Security & Scripting: Ability to execute security compliance policies and triage incidents. Basic automation skills (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP).

4. Language & Soft Skills: Effective English communication; strong service mindset and security awareness.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.