IT support technician / onsite support (m/f/d) – focus on hardware & rollout (60% remote)

GULP Information Services GmbH; Münster; Hybrid; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

GULP Information Services GmbH sucht am Standort Münster einen IT Support Technician / Onsite Support (m/w/d). Nach einer Schulungsphase profitieren Sie von flexibler Home-Office-Regelung (3 Tage pro Woche) und spannenden Aufgaben in einer Enterprise-Umgebung.

Sie betreuen Windows-Betriebssysteme, Software-Installationen, Hardware-Service und AD-/Netzwerk-Integration. Die Kommunikation erfolgt auf Deutsch, dabei legen wir Wert auf Serviceorientierung und eigenständige Arbeitsweise.

Qualifikationen

• Umfassende Kenntnisse aktueller Windows-Betriebssysteme und gängiger Microsoft-Anwendungen.
• Grundlegendes Verständnis von Hard- und Software.
• Erfahrung in der Bearbeitung von 1st/2nd-Level-Tickets.
• Sehr gute Deutschkenntnisse in Wort und Schrift.

Aufgaben

• Aufbau, Inbetriebnahme, Demontage und Transport von PCs, Notebooks, Thin Clients und Peripherie an neuen bzw. bestehenden Standorten.
• Installation und Konfiguration von Windows-Betriebssystemen und Software gemäß Standards.
• Hardware-Service wie Austausch von RAM, SSDs, Monitoren und Dockingstations.
• Integration von Hardware in AD und Netzwerke, Anlegen von Benutzerkonten und Berechtigungen.
• Bearbeitung von Serviceanfragen im Ticketsystem.
• Durchführung von Tests, Qualitätssicherung und Unterstützung bei Rollouts.

Kenntnisse

Windows OS

Microsoft Anwendungen

Hardware Kenntnisse

Ticketing-System

Deutsch (Unterstützung)

IT-Support

SCCM

Tools

SCCM

Jobbeschreibung

Are you passionate about IT, enjoy tinkering with hardware, and solve technical problems with a smile? For our renowned client, an internationally established IT service provider, we are seeking a dedicated IT Support Technician / Onsite Support (m/f/d) for their Münster location. After thorough on-site training, you will benefit from a flexible home office arrangement (3 days per week) and exciting tasks in an enterprise environment. Your responsibilities will include: IT Workplace Management: Setting up, commissioning, dismantling, and transporting PCs, notebooks, thin clients, and peripherals at new and existing locations. System Installation & Configuration: Installing Windows operating systems and software according to company standards. Hardware Service: Installing and replacing components (e.g., RAM, SSDs, monitors, docking stations). Network & Administration: Integrating hardware into Active Directory (AD) and the company network, as well as setting up new user accounts and permissions. Troubleshooting: Analyzing and resolving hardware and software issues within the scope of 1st and 2nd level support requests. Ticket processing: Documentation and processing of all service requests in a modern IT service management system (ticketing system). Rollout & quality assurance: Conducting functional tests, quality controls, and supporting exciting hardware and software rollout projects.

• Technical knowledge: Good knowledge of current Windows operating systems and common Microsoft applications, as well as a general understanding of hardware and software.

• Experience: Initial or substantial professional experience in the installation of operating systems (ideally refueling via SCCM) as well as in professional ticket processing.

• Language skills: Excellent German skills, both spoken and written, for smooth communication with users.

• Personality: A friendly demeanor, strong customer and service orientation, and a structured and independent work style.