Technician – Helpdesk and Staging (m/f/d)

VTIS GmbH; Dortmund; Vor Ort; EUR 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

Dynamic and innovative working environment

Modern workplace with free parking

Diverse projects with state-of-the-art technologies

Further training opportunities

Performance-related pay

Zusammenfassung

VTIS GmbH in Dortmund is looking for a Helpdesk and Staging Technician to provide support to customers and colleagues. The role involves handling technical inquiries and preparing system hardware for deployment.

A suitable candidate will have completed vocational training in IT and possess strong communication skills, fluency in German, and an aptitude for teamwork. The position offers a modern workplace and further training opportunities.

Qualifikationen

• Experience in the installation and configuration of network and video surveillance systems.
• Strong service orientation and ability to work in a team.

Aufgaben

• Provide technical support via telephone, email, and remote assistance.
• Document support cases and troubleshoot issues.
• Perform preparatory installation and quality control of hardware.

Kenntnisse

IT support experience

Knowledge of Windows operating systems

Communication skills

Teamwork

Fluent in German

Ausbildung

Completed vocational training in IT or similar

Jobbeschreibung

Helpdesk and Staging Technician (m/f/d) (preparatory installation, configuration, and commissioning of system hardware)

Location: Dortmund (Inbound and Outbound)

Working hours: Mon-Thu 8:00 AM – 5:00 PM and Fri 8:00 AM – 3:00 PM

Employment type: Full-time, permanent position

Start date: Immediate

Your Responsibilities

As a Helpdesk & Staging Technician (Inbound), you will play a key role in providing technical support to our customers, partners, and internal colleagues. Your tasks include:

Helpdesk Support

• Processing technical inquiries (inbound) via telephone, email, and remote support.
• Analyzing and resolving issues with video surveillance and network solutions.
• Documenting support cases and solution steps in the ticketing system.

Staging activities

• Preparatory installation, configuration, and commissioning of system hardware.
• Installation and setup of software according to specific project requirements.
• Quality control and testing of devices before delivery to our customers.

Teamwork

• Working closely with our customers, partners, and colleagues to solve technical challenges efficiently.
• Supporting the further development of internal processes and standards.

Your Profile

• Completed vocational training in IT (e.g., IT specialist, IT systems electronics technician) or a comparable qualification.
• Experience in IT support and/or the installation and configuration of network and video surveillance systems or other security and building management systems.
• Good knowledge of Windows operating systems and network technologies.
• Strong service orientation, communication skills, and ability to work in a team.
• Fluent in written and spoken German; knowledge of English is an advantage.
• Willingness to work exclusively on-site at our HQ location.

What we offer you:

• A dynamic and innovative working environment.
• A modern workplace with free parking.
• Diverse projects with state-of-the-art technologies.
• Use of AI applications to meet customer requirements.
• Further training opportunities and career development prospects.
• Flat hierarchies and a supportive team.
• A secure and permanent employment relationship
• Performance-related pay.