Desktop Site Support Engineer - Berlin,Leuna - Germany (LOCAL CANDIDATES ONLY)

GiGa-Ops Global Solutions; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

On-site in Berlin/Leuna

Professional growth

Collaborative culture

Zusammenfassung

GiGa-Ops Global Solutions in Germany seeks a hands-on IT Support Engineer to provide on-site assistance in Berlin and Leuna, supporting end-users and maintaining operational IT services.

You will diagnose hardware, software, and network issues, use remote and ticketing tools to document resolutions, and coordinate with higher-tier teams as required. Fluency in German and English and the ability to work rotating shifts are essential.

Qualifikationen

• Proficiency in Windows operating systems and desktop management is required.
• Experience troubleshooting hardware and network issues is required.
• Hands-on experience with remote support tools and ticketing systems is required.
• Strong problem-solving skills and customer service orientation are essential.
• Ability to work on-site in Berlin/Leuna and participate in rotational support is required.
• Knowledge of Active Directory and IT asset management is preferred.
• Prior experience working in a support engineering role in a corporate environment is preferred.

Aufgaben

• Provide first-level support to end-users for hardware, software, and network issues on-site in Germany.
• Diagnose and resolve technical problems related to desktops, laptops, peripherals, and network connectivity.
• Use remote support tools and ticketing systems to document issues, track resolutions, and elevate complex problems when necessary.
• Assist in the installation, configuration, and maintenance of desktop systems and hardware components.
• Coordinate with higher-tier support teams for issue escalation and resolution follow-up.
• Maintain an organized inventory of hardware and software assets and ensure proper documentation of support activities.

Kenntnisse

Windows OS

Hardware troubleshooting

Network troubleshooting

Remote support tools

Ticketing systems

Problem solving

On-site support

Active Directory

IT asset management

Corporate environment experience

Tools

Remote support tools

Ticketing systems

Jobbeschreibung

• Candidates Who is having Work permit in Berlin/ Leuna-Germany
• Candidates who speaks German and English (Mandatory)
• Preferred only local candidates in Berlin and Leuna (Germany)

About The Opportunity

Eligibility criteria

• Candidates Who is having Work permit in Berlin/ Leuna-Germany
• Candidates who speaks German and English (Mandatory)
• Preferred only local candidates in Berlin and Leuna (Germany)

We are a technology services company operating in the IT support sector, providing innovative solutions and on-site technical assistance to clients across Germany. Our team is committed to delivering high-quality support and ensuring seamless IT operations for our customers.

Role & Responsibilities

• Provide first-level support to end-users for hardware, software, and network issues on-site in Germany.
• Diagnose and resolve technical problems related to desktops, laptops, peripherals, and network connectivity.
• Use remote support tools and ticketing systems to document issues, track resolutions, and elevate complex problems when necessary.
• Assist in the installation, configuration, and maintenance of desktop systems and hardware components.
• Coordinate with higher-tier support teams for issue escalation and resolution follow-up.
• Maintain an organized inventory of hardware and software assets and ensure proper documentation of support activities.

Skills & Qualifications

Must-Have

• Proficiency in Windows operating systems and desktop management
• Experience troubleshooting hardware and network issues
• Hands‑on experience with remote support tools and ticketing systems
• Strong problem‑solving skills and customer service orientation
• Ability to work on-site in Berlin/Leuna and participate in rotational support
• Knowledge of Active Directory and IT asset management
• Prior experience working in a support engineering role in a corporate environment

Benefits & Culture Highlights

• Opportunity to work on-site with a dynamic and supportive team in Berlin/Leuna at Germany
• Professional growth through exposure to diverse IT support challenges
• Engaging work environment fostering collaboration and innovation

Skills:

skills,ticketing systems,problem solving,management,active directory,collaboration,it,asset management,software,ticketing