IT Support Specialist

Astreya; München; On-site; EUR 45,000 - 65,000; Full time

Job summary

Talantir is seeking a data center technician to ensure high-quality standards across data center locations and remote POPs. You will perform physical installations, repairs, and testing, coordinate with LECs, vendors, and technicians, and support site surveys for OSP/ISP projects.

The role requires independent problem-solving and strong knowledge of telecom infrastructure. The position involves working with DWDMs, routers, and IP switches, coordinating with multiple stakeholders, and maintaining

Qualifications

• Two to five years of related experience or training, or equivalent combination.
• Ability to build productive internal and external relationships.
• Judgment within defined procedures to determine action.
• Knowledge of data center and POP infrastructure, including cabling, power systems, and environmental controls.
• Experience with telecom/network equipment and testing across SONET and Ethernet.
• Familiarity with regulatory standards and permitting requirements.
• Ability to work with LECs, landlords, electricians, and others to coordinate installations.

Responsibilities

• Maintain high quality standards in data center locations and remote POPs.
• Perform physical installation, repair, maintenance, and testing with meticulous quality.
• Assist with card adds/replacements, software upgrades, and testing.
• Recommend process improvements affecting network assets and efficiency.
• Provide site survey support for OSP/ISP projects and large space/power deployments.
• Conduct site audits and reconcile data discrepancies with Network Surveillance.
• Coordinate with local construction vendors to ensure MOPs compliance.
• Meet with LEC and technicians to facilitate installations/maintenance.
• Perform site surveys for network builds, augments, or decommissions.
• Coordinate site access and equipment staging; other duties as required.

Skills

Independent problem solving

Data center & POP knowledge

Telecom equipment installation

Telecom testing equipment (OTDR, SONET

ITSM platform usage

Education

Associate's degree or equivalent from two-year college/technical school

Tools

DWDMs

Routers

IP switches

OTDRs

Job description

Scope

Works on assignments that are moderately difficult, requiring judgment in resolving issuesRequires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities

Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.Help with performing card adds or replacements, software upgrades, and associated testing.Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.Perform site surveys in support of network builds, augments, or decommissions.Assist in coordinating site access, equipment staging, and other tasksOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills

Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experienceBuilds productive internal and external working relationshipsExercises judgment within defined procedures and practices to determine appropriate actionKnowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.Knowledge of state and local regulatory standards, procedures, and permitting requirements.Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.Ability to work independently, diagnose problems and take appropriate action with minimal supervision.Experience with spreadsheets, workflow and project management applications, and administrative software applications.Understanding of how to use a Tier-1 ITSM platform

Physical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers