IT Support Specialist

TaskVerse; Deutschland; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

DIS AG is recruiting an IT Support Specialist in Frankfurt am Main with the option to work fully from home. The role focuses on helping employees resolve technical issues, managing user inquiries, and ensuring effective use of IT systems in an international setting.

The ideal candidate has IT support or service desk experience, strong communication skills, and the ability to troubleshoot hardware, software, and connectivity remotely.

Qualifications

• Experience in IT support or service desk roles.
• A relevant IT qualification, degree, or practical equivalent is desirable.
• Comfort diagnosing common hardware, software, accounts, and connectivity issues remotely.
• Strong written and spoken communication; ability to explain tech clearly.

Responsibilities

• Provide first-line (and second-line where needed) IT support to employees via available channels.
• Assess requests and triage urgency to resolve within procedures.
• Troubleshoot standard problems with computers, apps, user access, peripherals, and connectivity.
• Record incidents with clear notes and update users on progress and next steps.
• Escalate complex issues with relevant diagnostics to specialists while maintaining service quality.

Skills

IT Support

Service Desk

Remote Troubleshooting

Communication

Education

IT qualification or degree

Tools

Ticketing system

Job description

About The Company

DIS AG is recruiting on behalf of a renowned, globally operating company for an IT Support Specialist in Frankfurt am Main. The employer offers a modern, international IT environment and the opportunity to work fully from home. While the client’s name and detailed business activities have not been provided, the role offers the chance to support users within an established organization that values flexible working arrangements and reliable technology services. As the recruiting partner, DIS AG will guide candidates through the application process and share further information about the client and position as it becomes available.

About The Role

As an IT Support Specialist, you will help employees resolve technical issues and make effective use of the organization’s IT systems. You will serve as a key point of contact for users, responding to support requests with patience, professionalism, and a focus on practical solutions. The position is based in Frankfurt am Main, with the flexibility to work entirely from home. You will collaborate with colleagues and relevant technical teams in an international environment, keeping users informed and ensuring that requests are handled in a structured and timely manner. The successful candidate will combine strong service skills with sound technical knowledge and the ability to communicate clearly with people who have different levels of IT experience.

Qualifications

Candidates should have experience in IT support, service desk operations, or a comparable user-facing technical role. A relevant vocational qualification, degree, or equivalent practical experience in information technology is desirable. You should be comfortable diagnosing common hardware, software, account, and connectivity issues, and guiding users through troubleshooting steps remotely. Clear written and spoken communication skills are important, as is the ability to explain technical matters in accessible language. A service-oriented approach, reliability, discretion when handling user information, and a structured working style will help you succeed. Experience supporting users in an international or distributed organization is an advantage. You should also be confident working independently from home, managing priorities, documenting work accurately, and escalating complex issues appropriately. Knowledge of common workplace productivity tools, operating systems, ticketing processes, and remote support practices may be useful.

Responsibilities

Provide first-line and, where appropriate, second-line technical support to employees through the available service channels. Assess incoming requests, identify the nature and urgency of each issue, and work toward effective resolution within agreed procedures. Troubleshoot everyday problems involving computers, applications, user access, peripherals, and connectivity. Record incidents and service requests clearly, maintain accurate case notes, and update users on progress and next steps. Escalate issues that require specialist expertise, sharing relevant diagnostic information to support efficient follow-up. Assist users with standard IT processes and help them understand available tools and services. Follow established security, privacy, and support guidelines when accessing systems or handling information. Contribute to a positive user experience by being responsive, courteous, and solution-focused, while supporting consistent service delivery across a remote and international working environment.

Benefits

The position offers the opportunity to work fully from home while being connected to a modern, international IT environment. Flexible working conditions can support a more balanced and convenient work routine, without requiring regular attendance at the Frankfurt am Main location. You will have the chance to apply your technical and communication skills in a role that directly supports employees and contributes to day-to-day business operations. Further details about compensation, equipment, training, leave, and other employment benefits can be discussed with DIS AG during the recruitment process, as these were not specified in the available vacancy information.

Equal Opportunity

DIS AG and the hiring organization welcome applications from qualified candidates with diverse backgrounds and experiences. Selection is based on relevant skills, experience, and suitability for the position. Applicants will be considered fairly and respectfully, without discrimination on grounds protected by applicable law.