Onsite IT Support Technician (m/f/d)

EntServ Deutschland GmbH; Dagersheim; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Flexible working time models

Attractive salary package

Training and mentoring

Cutting-edge technologies in state-of‑

worldwide customer infrastructures

Zusammenfassung

DXC Technology is seeking Onsite IT Support Technicians (m/f/d) to support multiple client locations across Germany, including Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, and Walldorf. The role requires 2+ years of IT support experience, fluency in German and English, and hands-on experience with Windows, macOS, Office 365, and ServiceNow.

You will work onsite at client sites and provide end-user training and education while

Qualifikationen

• Two or more years of relevant IT support experience.
• Fluency in German and English (written and spoken).

Aufgaben

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guide users with simple, step-by-step how-to instructions
• Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
• Enabling end users by providing training and education

Kenntnisse

German & English

Onsite work readiness

Tools

ServiceNow

Windows OS

macOS

Office 365

Networking basics

Printer/Scanner support

Jobbeschreibung

What to expect?

As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guide users with simple, step-by-step how-to instructions
• Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
• Enabling end users by providing training and education

What do we expect?

• Two or more years of relevant experience
• Fluency in German and English
• Experience in the following areas:
  • Handling of ServiceNow tickets
  • Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
  • Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
  • How-to assistance of End User assigned IT devices and software
  • Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
  • Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
  • Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
  • Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
  • Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
  • Stock management (incoming & outgoing IT goods)
  • End user training and education
  • Willingness to work onsite at our client’s locations
  • Strong personal commitment to quality service and good interpersonal skill

What do we offer?

• Flexible working time models
• An attractive salary package
• Training and mentoring to support your career
• Opportunity to work with cutting-edge technologies and products in state-of-the-art enterprise environments, providing services to a variety of worldwide customers' infrastructures.
• Demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.

Our lived values make us one of the most attractive employers worldwide - Top 25 of Comparably's list of companies with "Best Global Culture 2021" and Top 50 in "Best CEO 2020" ranking (https://www.comparably.com/de-DE/companies/dxc-technology)