IT Support Specialist

People Hive HR Consultancies LLC; Dortmund; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly policies

Mobility allowances

Continuous professional development

Job summary

People Hive HR Consultancies LLC is assisting a client in the Dortmund/Paderborn area to hire an IT Support Specialist who delivers customer-oriented technical assistance and resolves IT issues to maintain daily operations.

The role involves hands-on work with Windows and Office, hardware and networking basics, and collaboration with internal teams. A strong focus on customer service, clear communication, and willingness to learn is expected, with hybrid working options and a competitive salary.

Qualifications

• German language proficiency at C2 level (native or near-native).
• Good knowledge of PC hardware, networking, ticketing systems and remote support tools.
• Strong customer service skills and clear communication abilities.

Responsibilities

• Provide technical assistance and troubleshoot IT issues for clients.
• Ensure smooth daily operations for the client’s customer base.
• Collaborate with internal teams to resolve technical challenges and improve software quality.

Skills

German language proficiency

Customer service

Communication

Windows & MS Office

Education

IT-related vocational training

Tools

TeamViewer

Freshdesk

Job description

IT Support Specialist

Job Description:

People Hive is supporting a client in the search for a customer-oriented IT Support Specialist to provide technical assistance, troubleshoot IT issues and ensure smooth daily operations for the client's customer base.

The role offers extensive work with modern Microsoft technologies and close collaboration with internal teams to resolve technical challenges and drive software quality, in an environment focused on continuous learning, work-life balance and professional development.

Critical Requirements

• Completed IT-related vocational training with professional experience, or several years of relevant IT experience
• Minimum 2–3 years of experience in IT support or a related role
• German language proficiency at C2 level (native or near-native)

Important Requirements

• Good knowledge of PC hardware, networking, ticketing systems and remote support tools
• Confident working with Microsoft Windows operating systems and Microsoft Office
• Strong customer service skills and clear communication abilities

Nice to Have

• Experience with remote support and helpdesk tools such as TeamViewer and Freshdesk
• Demonstrated willingness to learn and adapt to new software products and services

Benefits

• Flexible working arrangements
• Family-friendly policies
• Mobility allowances
• Continuous professional development

About the Client

Our client is an established, forward-thinking organization in the IT sector, dedicated to delivering reliable technical solutions and outstanding customer service, with a modern workplace culture that emphasizes employee well-being.

Location: Paderborn, Germany

Languages required: German (C2, native or near-native)

Working arrangement: Hybrid

Employment: Full-time

Salary: €40,000–€45,000 gross per year

People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process.

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