Information Technology Support Engineer

Skillsearch; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A growing international technology company is seeking an IT Support Specialist to provide hands-on support for XR and VR systems in Munich. The role involves troubleshooting hardware and software issues, managing support tickets, and ensuring high service quality. Candidates must be fluent in German and English and have experience in IT support. This position is fully on-site with flexible working hours, and emphasizes team collaboration and customer satisfaction, ensuring smooth operations in a dynamic environment.

Qualifikationen

• Fluent in German and English both spoken and written.
• Hands-on experience providing first and second-line IT support.
• Strong communication skills with a calm, service-focused approach.

Aufgaben

• Providing support for hardware and software issues across XR and VR installations.
• Troubleshooting system, OS, and basic network-related problems.
• Managing and prioritizing multiple open tickets at the same time.

Kenntnisse

Fluent German

Fluent English

Hands-on IT support

Knowledge of Windows

Knowledge of macOS

Basic networking understanding

Strong communication skills

Problem-solving mindset

Customer first attitude

Jobbeschreibung

IT Support Specialist - Enterprise XR and VR Systems

THIS ROLE IS 100% ON SITE IN MUNICH. NO REMOTE OR HYBRID OPTION. THIS IS NON NEGOTIABLE. MUST BE AN EU CITIZEN.

The opportunity

We’re hiring an IT Support Specialist to join an enterprise support function responsible for keeping complex XR and VR systems running smoothly for end users. This role is highly hands on and customer facing, focused on day to day operational support across both hardware and software environments.>

You’ll work in a structured support setup with flexible shift patterns, providing timely assistance, troubleshooting issues, and ensuring a consistently high level of service across live deployments.

What’s on offer

• A client facing support role within a fast growing international technology business
• Real ownership over support cases and operational quality
• Flat hierarchies with quick decisions and clear escalation paths
• Flexible working hours and shift patterns, while remaining fully on site in Munich
• A collaborative, supportive team environment
• A culture focused on reliability, learning, and continuous improvement

What you’ll be doing

• Providing remote and internal support for hardware and software issues across XR and VR installations
• Troubleshooting system, OS, and basic network related problems to ensure stable operation
• Diagnosing and resolving hardware faults, software issues, and configuration errors
• Responding to support requests within agreed service level targets
• Taking ownership of issues and seeing them through to resolution
• Managing and prioritising multiple open tickets at the same time
• Testing new technologies, updates, and system changes and feeding back findings
• Creating and maintaining support documentation and shared knowledge resources

What we’re looking for

• Fluent German and English, both spoken and written
• Hands on experience providing first and second line IT support
• Solid knowledge of Windows and macOS environments
• Basic understanding of networking concepts and system connectivity
• Strong communication skills with a calm, service focused approach
• A problem solving mindset and the ability to stay effective under pressure
• A structured, reliable working style with strong ownership of tasks
• A customer first attitude with a focus on smooth operations and satisfaction
• Willingness to learn continuously and adapt to new technologies

If this sounds like a role you’d enjoy and you’re keen to support complex XR systems hands on from Munich, apply now or reach out directly at [e-mail]