IT Support Specialist

Wert Group; Berlin; Remote; EUR 42,000 - 52,000; Full time

Benefits offered by this job

30 days vacation

Home office laptop

Home office allowance

Annual training budget

Company pension

Flexible working hours

Job summary

Wert Group is hiring an IT Support Specialist who handles chats, calls and remote sessions from home and at client sites across Germany. You will work with our systems administrator, who is your onboarding contact.

Responsibilities include resolving laptop, Microsoft 365, Teams and VPN issues, resetting passwords, deploying devices, and documenting solutions. The role is full-time and remote from anywhere in Germany with flexible hours.

Qualifications

• At least 1 year in IT support or help desk, including internships.

Responsibilities

• Answer support tickets, chats and calls from employees.
• Fix problems with laptops, Microsoft 365, Teams and VPN.
• Reset passwords and set up multi-factor authentication.
• Prepare and ship laptops to new employees.
• Install and update software through our device management tool.
• Write short how-to guides for common problems.

Skills

Windows 11

Microsoft 365

Education

Vocational IT training or related degree

Intune or Entra ID

CompTIA A+ or similar certification

Tools

Jira Service Management

Zendesk

Job description

What This Job Is

Our consultants work from home and at client sites. When a laptop, an account or the VPN stops working, they contact IT support, and we are hiring an IT Support Specialist to take those chats, calls and remote sessions. The position is full-time and remote from anywhere in Germany. You will work with our systems administrator, who will also be your first point of contact during onboarding.

Your Work

• Answer support tickets, chats and calls from employees;
• Fix problems with laptops, Microsoft 365, Teams and VPN;
• Reset passwords and set up multi-factor authentication;
• Prepare and ship laptops to new employees;
• Install and update software through our device management tool;
• Write short how-to guides for common problems.

Skills and Experience

• 1 or more years in IT support or a help desk, internships and apprenticeships included
• Windows 11 and Microsoft 365
• Experience with a ticket system such as Jira Service Management or Zendesk
• Vocational training in IT or a related degree (bonus)
• macOS support (bonus)
• Intune or Entra ID (bonus)
• CompTIA A+ or a similar certification (bonus)

What's in it for You

• Thirty vacation days
• Equipment for working from home, laptop included
• Home office allowance every month
• Annual budget for training; we pay your exam fees
• Betriebliche Altersvorsorge (company pension)
• Working hours you can arrange flexibly

Wert Group is a consulting firm with a remote technology team in Germany. Our consultants work on strategy and organization; the tech team keeps their tools and data safe and running.