Application Support Specialist

ResolveOps; Hamburg; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Open-ended full-time contract, remote

Hours you can arrange around your day

Thirty days of annual leave, publichol

ResolveOps pays into a company pension

Training and certification budget

Laptop and equipment for your desk at‑

Job summary

ResolveOps is hiring an Application Support Specialist to help our German clients with forms, approval routes and missing records. You answer user tickets, reproduce issues in a test environment, and give the team clear steps to fix problems.

This is a full-time, remote role in Germany with hours you can arrange around your day. You will update runbooks and user guides after each change, and you’ll work closely with IT teams to resolve requests quickly.

Qualifications

• A degree, IT training such as Fachinformatiker, or comparable experience.
• First experience in IT support, application support or a service desk (internships count).
• A ticketing system such as Jira Service Management, ServiceNow or Zendesk

Responsibilities

• Answer user tickets about forms, approval routes and missing records
• Reproduce problems in a test environment and write down the steps.
• Read logs and transfer records to find where a request stopped
• Escalate with a clear description, screenshots and the records involved
• Update runbooks and user guides after each change.

Skills

Service desk experience

Education

Degree / IT training such as Fachinformatiker

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

Overview

More and more of the request and approval systems we look after are used at our clients' German sites, and those users should be able to reach someone in their own time zone. That is the Application Support Specialist: you answer their questions, work out why a request got stuck or a record went missing, and give the people who fix it a clear description of the problem. Full-time, working from home in Germany. Our Chicago colleagues start their day in your afternoon.

What you'll be doing

• Answer user tickets about forms, approval routes and missing records
• Reproduce problems in a test environment and write down the steps.
• Read logs and transfer records to find where a request stopped
• Escalate with a clear description, screenshots and the records involved
• Update runbooks and user guides after each change.

Skills and experience

• A degree, IT training such as Fachinformatiker, or comparable experience
• First experience in IT support, application support or a service desk (internships count).
• A ticketing system such as Jira Service Management, ServiceNow or Zendesk

Benefits

• Open-ended full-time contract, remote in Germany
• Hours you can arrange around your day
• Thirty days of annual leave, public holidays on top
• ResolveOps pays into a company pension
• Training and certification budget every year
• Laptop and equipment for your desk at home

If you also have

• Enough SQL to look up a record
• ITIL Foundation

ResolveOps in brief

ResolveOps fixes the processes a business runs on, from the request form to the report at the end. Every assignment is agreed in writing first and finishes with operating instructions.