Information Technology Technical Support

Checkmk; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexible working conditions

Workation opportunities

Wide range of sports and wellness offers

Regular onsite events

Customized education and training opportunities

Fully remote work or high flexibility

Zusammenfassung

Checkmk, based in Munich, is looking for an IT Specialist (m/w/d) in Workplace Management. In this role, you will be the main contact for employees, ensuring a modern working environment while combining technical expertise with a strong service orientation.

Your responsibilities include managing error resolutions in Windows and Ubuntu, optimizing deployment processes, and overseeing the lifecycle of work devices. The ideal candidate will have vocational training as an IT Specialist and fluency in German or English.

Qualifikationen

• Vocational training as IT Specialist for System Integration or equivalent experience.
• Confident in Windows and Ubuntu desktop environments.
• Experience in hardware troubleshooting and patch management.
• Knowledge of tools like ManageEngine, Snipe-IT, Jira Service Management is a plus.
• Outgoing personality with a strong service orientation.
• Independent work style, structured approach, and composure under pressure.
• Fluency in German or English and basic skills in the other language.

Aufgaben

• Analyze and resolve error messages in Windows and Ubuntu environments.
• Utilize existing automations and optimize deployment processes.
• Manage the lifecycle of work devices from procurement to repairs.
• Handle user accounts in Google Workspace and maintain permissions.
• Support new joiners and assist in internal company events.

Kenntnisse

Windows 11

Ubuntu Linux

Hardware troubleshooting

Patch management

ManageEngine

Snipe-IT

Jira Service Management

Fluent in German

Fluent in English

Ausbildung

Vocational training as IT Specialist for System Integration

Jobbeschreibung

Checkmk is growing rapidly. To ensure our teams can achieve peak performance, they need an IT infrastructure that simply works. As an IT Specialist (m/w/d) in Workplace Management, you are the central point of contact for our employees. You ensure a modern, stable working environment and combine technical know-how with a strong service orientation. You don't just manage tickets; you actively help shape the digital work environment of our colleagues.

Your Tasks: Mastering Technology, Living Service

• End-to-End Workplace Support: You are responsible for analyzing and resolving error messages in Windows and Ubuntu environments.
• Automation & Optimization: You use existing automations (e.g., software distribution) and actively participate in the further development and optimization of our deployment processes.
• Hardware & Lifecycle Management: From procurement and setup (notebooks, peripherals) to repairs (e.g., hardware upgrades), the lifecycle of our work devices is in your hands.
• Identity & Access Management: You manage user accounts in Google Workspace, maintain permissions (LDAP), and support security tools such as Bitwarden and Yubikeys.
• Onboarding & Events: You are the first point of contact for new joiners and provide technical support for our internal company events (All-Hands meetings).

YOUR PROFILE

• Education: Successfully completed vocational training as an IT Specialist for System Integration (m/f/d) or a comparable qualification with relevant professional experience.
• Confident handling of Windows 11 and Ubuntu Linux on the desktop.
• Experience in hardware troubleshooting and patch management.
• Knowledge of tools such as ManageEngine, Snipe-IT, or Jira Service Management is a plus.
• Personality: You are very outgoing and enjoy helping people with technical challenges. "Service" is not a duty for you, but an attitude.
• Work Style: You work independently, in a structured manner, and keep a cool head even during peak loads.
• Languages: International exchange is the standard for us: You are fluent in either German or English and have a solid foundation in the other language to competently support our team.

WHY US?

• The chance to make a decisive impact and shape the future of a dynamic, fast growing tech company while growing with your tasks and responsibilities
• Flexible and family-friendly working conditions in a stable environment
• Workation: we offer the opportunity to work 6 weeks within EU to extend f.e. your vacation
• With the wide range of sports and wellness offers from Wellpass, you can choose from over 9,000 sports and wellness offers
• An agile team that embodies autonomy and fast decision making within flat hierarchies
• A unique corporate culture where we emphasize equality, diversity and inclusion
• A wide range of education and training opportunities
• Fully remote work or high flexibility between mobile work and an office in one of the most beautiful, central district of Munich
• Regular onsite events of all sorts (Company Outings, Team events, Checkmk Conference, Conference After Party and more) in a familiar atmosphere