IT Support Lead (m / f / d)

SIXT Germany; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global mobility service provider is looking for a skilled IT Operations Manager to lead a technical support team in Munich. You will oversee daily operations, manage a three-person team, and ensure high-quality support for end users. Strong leadership, IT administration experience, and fluency in German and English are essential. The role offers competitive benefits, including a monthly mobility allowance and flexible vacation days.

Leistungen

Discounts on SIXT services

Monthly mobility allowance of €20

Retirement plan contributions

Access to gym and leisure activities

30 days of vacation

Volunteer day for charity

Qualifikationen

• Proven leadership experience managing teams.
• Project management skills to deliver IT projects on time.
• Ability to communicate effectively with all organizational levels.

Aufgaben

• Provide technical support and manage a team of three tech professionals.
• Develop, standardize, and document support processes.
• Manage critical incidents and ensure adherence to SLAs.

Kenntnisse

IT system administration

Leadership experience

Project management

Excellent communication skills in German and English

Solution-oriented mindset

High adaptability

Experience with ITSM tools (ServiceNow, Jira, Confluence)

Experience with Mac, MS Entra, Windows, Teams

Ausbildung

Completed IT apprenticeship (e.g., systems integration)

Jobbeschreibung

Job Description

Join SIXT's mission to revolutionize mobility! Together with your team you are the heroes behind our seamless tech operations, ensuring over 1,000 employees in our global headquarters in Pullachhave the support they need to deliver exceptional results for our business and customers. Ready to lead an ambitious three‑person team while shaping the future of workplace technology?

YOUR ROLE AT SIXT

• With your team you provide technical support in daily operations as well as on‑site support for end users, including VIP support
• You lead and manage a team of three tech professionals, including recruitment, coaching, objective setting, and performance appraisal
• You develop, standardise, and document efficient support processes to enhance service delivery and ensure consistent, high‑quality support across the organisation
• You proactively identify and analyse structural IT issues, coordinating with various departments to develop sustainable solutions that align with business objectives
• You manage critical incidents and complex escalations from initial response through resolution, ensuring SLA adherence and maintaining clear stakeholder communication

YOUR SKILLS MATTER

• Professional Experience & Education You have successfully completed an IT apprenticeship (e.g., systems integration) and bring several years of practical experience in IT system administration, where you've tackled complex technical challenges and continuously developed your expertise
• Leadership & Project Management You demonstrate proven leadership experience and have successfully managed teams. Your project management skills enable you to deliver IT projects on time, within budget, and to high quality standards
• Communication You have excellent communication skills in German and English, enabling you to interact confidently with management, stakeholders, and team members across all organisational levels
• Solution‑Oriented Mindset You systematically approach complex IT problems and develop pragmatic, sustainable solutions while keeping the bigger picture in mind
• High Adaptability You excel at adapting quickly to new technologies, processes, and requirements
• Tool Expertise Experience with modern ITSM tools (ServiceNow, Jira, Confluence) is advantageous and will help you integrate quickly into our established workflows as well as experience with Mac, MS Entra, Windows, Teams and Teams Rooms

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital‑forming benefits to ensure you are well covered
• Feel‑good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high‑quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us :

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top‑tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long‑term stability and align our corporate strategy with foresight. Get started with us and apply now!