IT Desktop Support- Krefeld, Germany.

Axiom Technologies; Krefeld; On-site; EUR 40,000 - 55,000; Full time

Job summary

A global IT services partner in Nordrhein-Westfalen is searching for an IT Support Technician. The role requires delivering onsite support for desktops, laptops, and mobile devices while responding to service requests efficiently. Candidates should possess a degree in Computer Science and relevant experience in IT support, with a strong grasp of Windows OS and Office 365. This position will require flexibility due to occasional after-hours support and physical tasks related to equipment management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Hands-on experience in desktop support, help-desk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and networking concepts.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or in-person.
• Install, upgrade, and maintain operating systems and software.

Skills

Windows OS

Office 365

Troubleshooting

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands‑on experience in a desktop support, help‑desk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On‑site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]