Inside Sales Team Lead

Jobtailor; Berlin; Hybrid; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin seeks a dedicated Sales Coach to lead and develop a remote/hybrid sales team focused on phone-based subscriptions in the insurance sector. You will coach on objections, needs analysis, and closing techniques while aligning performance with defined standards.

You will run coaching sessions, review calls, and drive KPI-based improvements, collaborating across Slack and Meet tools. Fluency in German and English is essential.

Qualifikationen

• Proven experience in phone sales / telesales.
• Participation in professional sales training through external sales coaches or internal company training programs.
• Strong understanding of established sales techniques and methodologies.
• Ability to explain and apply objection handling, needs analysis, closing techniques, and customer communication.
• Clear understanding of a structured sales pitch, including the stages of a sales conversation and the purpose of each stage.
• Ability to coach Sales Agents and provide clear, actionable feedback on phone performance.
• Comfortable working from the Berlin office 2–3 days per week.
• Professional fluency, written and spoken, in German and English.
• Experience leading, coaching, or supporting remote sales teams is a plus.
• Previous insurance industry experience is a plus.
• Experience selling subscription-based products or services is a plus.
• Experience in a KPI-driven inside sales environment is a plus.
• Previous Team Lead, Sales Coach, or similar leadership experience is a plus.

Aufgaben

• Support the design of the insurance experience of the future.
• Take responsibility for Sales Agent performance and development.
• Work closely with the team on daily phone sales.
• Coach Sales Agents on sales pitch and approach.
• Ensure Sales Agents consistently meet sales and quality standards.
• Manage individual and team performance and targets.
• Review sales calls with Agents and provide direct feedback.
• Coach objection handling, communication, needs analysis, and closing techniques.
• Continuously train and develop the sales pitch.
• Ensure Agents follow defined sales standards and communicate confidently with customers.
• Monitor KPIs, performance, and target achievement using Meta Dashboards.
• Use Dialfire for outbound sales activities and call management, Slack for communication, and Google Meet for coaching, call reviews, and team meetings.

Kenntnisse

Phone sales

Sales coaching

KPI monitoring

Sales methodologies

Bilingual German/English

Tools

Meta Dashboards

Dialfire

Slack

Google Meet

Jobbeschreibung

• Support the design of the insurance experience of the future
• Take responsibility for Sales Agent performance and development
• Work closely with the team on daily phone sales
• Coach Sales Agents on sales pitch and approach
• Ensure Sales Agents consistently meet sales and quality standards
• Manage individual and team performance and targets
• Review sales calls with Agents and provide direct feedback
• Coach objection handling, communication, needs analysis, and closing techniques
• Continuously train and develop the sales pitch
• Ensure Agents follow defined sales standards and communicate confidently with customers
• Monitor KPIs, performance, and target achievement using Meta Dashboards
• Use Dialfire for outbound sales activities and call management, Slack for communication, and Google Meet for coaching, call reviews, and team meetings

Requirements

• Proven experience in phone sales / telesales
• Previous participation in professional sales training through external sales coaches or internal company training programs
• Strong understanding of established sales techniques and methodologies
• Ability to explain and apply objection handling, needs analysis, closing techniques, and customer communication
• Clear understanding of a structured sales pitch, including the stages of a sales conversation and the purpose of each stage
• Ability to coach Sales Agents and provide clear, actionable feedback on phone performance
• Comfortable working from the Berlin office 2–3 days per week
• Professional fluency, written and spoken, in German and English
• Experience leading, coaching, or supporting remote sales teams is a plus
• Previous insurance industry experience is a plus
• Experience selling subscription-based products or services is a plus
• Experience in a KPI-driven inside sales environment is a plus
• Previous Team Lead, Sales Coach, or similar leadership experience is a plus

Core Competencies

Demonstrates expertise in coaching and developing sales agents to enhance performance and achieve sales targets, with a strong focus on objection handling, needs analysis, and effective communication techniques. Proficient in utilizing sales methodologies and monitoring KPIs to drive results in a structured sales environment.

Highest-signal resume keywords

• Phone Sales Experience
• Sales Coaching
• KPI Monitoring
• Sales Methodologies
• Bilingual in German and English

Hard Skills

• Objection Handling
• Needs Analysis
• Closing Techniques
• Sales Pitch Development
• Performance Management

Soft Skills

• Communication
• Coaching
• Feedback Delivery
• Team Leadership

Industry Keywords

• Insurance Industry Experience
• Subscription-Based Sales
• Inside Sales Environment

Tools & Technologies

• Meta Dashboards
• Dialfire
• Slack
• Google Meet