Customer Service Team Lead

Zero to One Search | Recruitment Agency; Düsseldorf; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Free daily meals

Flexible working hours

Discounted public transport

Vouchers for client products

Subsidized company pension scheme

Side-by-side coaching

Job summary

Zero to One Search | Recruitment Agency is looking for a Sales Team Leader in Düsseldorf. This role involves leading a sales-oriented team, providing training and development, and optimizing processes. The ideal candidate has significant sales experience, particularly in financial services, and some leadership experience. The environment is dynamic and supportive, with ample opportunities for career growth. Attractive salary packages and numerous benefits, including daily meals and modern working tools, are offered.

Qualifications

• Several years of experience in sales, ideally in financial services or telephone sales.
• Initial leadership experience (technical & disciplinary).
• Ability to inspire and motivate team members.

Responsibilities

• Lead and develop a sales-oriented team through coaching and feedback.
• Develop training plans for team onboarding.
• Conduct evaluations to create targeted development plans.
• Be hands-on in customer consulting calls.
• Conduct job interviews to expand the team.
• Optimize processes for continuous development.

Skills

Sales experience

Leadership experience

Analytical thinking

Fluency in German

Fluency in English

Entrepreneurial mindset

Problem-solving skills

Social skills

Job description

Type of contract: permanent, on-site with 1 day home office

Department: Finance

Our client is a leading comparison platform: It's both the market leader and a dynamic startup. In agile teams, they make quick decisions and operate with flat hierarchies. Through the targeted use of cutting-edge tools and technologies, as well as state-of-the-art AI methods, they drive data-driven innovation – always with a focus on added value for customers. If you enjoy working with people, have a passion for sales, and are eager not only to lead a team but also to support their growth and development, this could be a great fit for you. If you’re looking for a company that blends stability with dynamism and offers room for creativity, you’ll feel right at home here. In return, our client provides a secure work environment, a startup mentality, a supportive team, ongoing learning and development opportunities, and many additional benefits.

You Will:

• Lead and develop people: You are a team leader of a sales-oriented team and do your best to develop your team professionally and personally through feedback sessions and coaching.
• Make onboarding: You develop training plans and ensure a smooth onboarding process.
• Provide an analysis and feedback: You regularly conduct evaluations and identify strengths and weaknesses in order to create targeted development plans for your team.
• Provide customer service: You are very hands‑on, partly involved in operational work and conduct consulting calls (inbound & outbound) – all without cold calling.
• Recruit: You regularly conduct job interviews to expand your team.
• Realize ideas: You optimize processes and continuously work on further developments.

Requirements:

• Sales: You bring several years of experience in sales, ideally in the financial services sector, telephone sales or as a bank clerk.
• Leadership: You have demonstrable initial leadership experience (technical & disciplinary).
• Being able to inspire and motivate people: You possess a high capacity for enthusiasm, are ambitious, have strong social skills, and a sense of responsibility.
• Entrepreneurial thinking & hands‑on mentality: You have a strong entrepreneurial and innovative mindset as well as the willingness to participate in day-to-day sales operations.
• Analytical thinking and problem‑solving skills: You possess a quick grasp of concepts and a strong understanding of processes. Excellent problem‑solving abilities round out your profile.
• Fluency in German and English.
• Excellent career opportunities: You'll benefit from their attractive salary package and diverse advancement opportunities.
• Further training: A broad training catalog, specialized personnel development and side‑by‑side coaching support you on your career path.
• Work‑life balance: Flexible working hours and up to 10 days of unpaid leave.
• An environment where you'll feel comfortable: a first‑name basis culture, regular business update meetings, cool team events and drinks, an open‑door policy with management, and a hoodie and sneaker dress code.
• Food & Drinks: They provide you with a free meal daily (breakfast or lunch), fresh regional fruit, as well as coffee, tea and soft drinks.
• Modern working: State‑of‑the‑art software and hardware tools (e.g., noise‑cancelling headphones) support you in your telephone customer service.
• Extras: Vouchers for numerous clients’ products, additional payment towards the EGYM Wellpass, discounts for fitness studios and a subsidized company pension scheme.
• Job ticket: Discounted public transport fares to their centrally located offices.