Information Technology Support Engineer

AVASO Technology Solutions Ltd; Ulm; On-site; EUR 42,000 - 65,000; Full time

Job summary

AVASO Technology Solutions is seeking an experienced IT Support Engineer to join our on-site team in Ulm, Germany. You will diagnose and resolve hardware, software and operating system issues while ensuring security, compliance and warranty alignment.

You will install, troubleshoot and support Microsoft 365 apps and Outlook, configure Apple devices and mobile endpoints, and assist with conferencing room AV and on-site infrastructure tasks.

Qualifications

• Minimum 2 years of on-site IT support experience.
• Strong Windows 10/11 knowledge.
• Proficient with Microsoft 365 apps and Outlook.
• Good German and English communication.

Responsibilities

• Provide on-site IT support for hardware, software, and OS issues.
• Install and troubleshoot Microsoft 365 apps.
• Configure and support Apple devices and mobile endpoints.
• Install and support printers, VoIP phones, and AV in meeting rooms.
• Handle on-site infrastructure tasks (servers, switches, routers, etc.).
• Deploy OS using PXE and SCCM/Microsoft Configuration Manager.
• Manage incidents via ticketing system and meet SLAs.
• Create and maintain knowledge base articles.
• Provide VIP/executive support per contract.
• Act as site IT contact when specialists unavailable.
• Participate in automation and process improvements.

Skills

On-site support

Windows 10/11

Office 365

VPN technologies

ITIL processes

Ticketing systems

Active Directory

Customer service

Tools

ServiceNow

Remedy

Job description

Language Required: English , German ( Both compulsory)

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are currently hiring for an experienced IT Support Engineer to join our onsite support team in Ulm, Germany

Responsibilities:

• Provide on-site IT support, including the analysis, diagnosis, and resolution of hardware, software and operating system issues, while adhering to security, compliance and warranty requirements
• Support, install and troubleshoot Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams, OneDrive)
• Configure, support and troubleshoot Apple mobile devices and other mobile endpoints.
• Install, configure and support printers, multi-function devices and VoIP phones
• Support and troubleshoot audio/video technologies in conference and meeting rooms
• Execution of on-site infrastructure tasks, including support for racks, patch panels, switches, routers, firewalls, servers and other enterprise hardware, as directed by the responsible remote teams.
• Deployment and recovery of operating systems using PXE and Microsoft Configuration Manager .
• Independently handling incidents and service requests within the ticket management system.
• Ensuring the timely processing of all tickets in accordance with agreed Service Level Agreements (SLAs) and developing sustainable solutions to prevent ticket reopening
• Creating, maintaining and continuously improving knowledge base articles and documentation
• Providing VIP/executive support in accordance with contractual agreements
• Acting as the central point of contact for IT matters at the site, particularly when specialized support teams are unavailable (e.g., during major incidents).
• Actively participating in automation initiatives and measures for continuous service and process improvement

Profile:

• At least 2 years of professional experience in IT onsite, deskside or end‑user support
• Solid knowledge of Microsoft Windows operating systems (Windows 10 and Windows 11)
• Strong knowledge of end‑user computing (EUC), remote support tools, Microsoft Office 365 and Outlook
• Good knowledge of VPN technologies and mobile device support is an advantage
• Experience with ITIL‑based processes, particularly incident management, request fulfillment, problem management, change management and asset management
• Experience in managing and documenting IT assets, including replacement and buffer stocks
• Practical experience using ticketing systems such as ServiceNow, Remedy or comparable solutions
• Good understanding of service support processes and their practical application in a corporate environment
• Knowledge of Active Directory is desirable
• Experience supporting tablets and other mobile devices is an advantage
• Willingness and ability to move or transport IT hardware weighing up to 20 kg.
• Strong service and customer orientation
• Strong problem‑solving skills and an analytical, structured approach to work
• Excellent communication skills and a professional demeanor when interacting with users at all hierarchical levels
• Ability to work independently and with a solution‑oriented mindset, even in time‑critical situations
• Good written and spoken German and English skills.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.