IT Support Engineer

AVASO Technology Solutions; Ulm; On-site; EUR 42,000 - 64,000; Full time

Job summary

AVASO Technology is seeking an IT Support Engineer - EUC L2 to join our Site Technology Servicing team in Ulm, Germany. This onsite role focuses on end-user desktop support, asset management, and coordination with backend teams for network and server tasks.

You will handle onboarding/offboarding, VPN troubleshooting, Office 365 and SharePoint issues, and frontline VIP support. The ideal candidate has strong Windows expertise and experience with ServiceNow in a corporate environment.

Qualifications

• 4+ years of IT support experience in a corporate environment.
• Solid knowledge of Windows 7/10 operating systems and remote access.
• Experience with ServiceNow or similar ticketing systems is required.
• Familiarity with Active Directory and Microsoft server technologies (Office 365, SharePoint, DHCP, DNS).

Responsibilities

• Serve as IT point of contact for onsite site support in Ulm.
• Provide end-user support for desktops, laptops, and office IT.
• Assist with onboarding/offboarding and asset management.
• Support VPN, MS Office 365, Outlook, SharePoint, and related apps.
• Coordinate with backend teams for network/server support and vendor engagement.

Skills

IT support

Windows 10

Active Directory

Office 365

SharePoint

DHCP

DNS

ServiceNow

VIP support

Tools

ServiceNow

Windows Server

Job description

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Position: IT Support Engineer - EUC L2Location: Ulm, Baden-Württemberg, Germany (Onsite)Position type: Full-Time

Major Responsibilities:

• Provide technical support as point of contact for IT for the site.


• End-user desktop, laptops, office IT with smart hand support for network and servers.


• Installation support for various software on end user systems and servers when required


• New users onboarding preparing IT assets and tools.


• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.


• Executive / VIP support.


• Coordination and remote hand support to backend team for Network & server smart hand support.


• IP phone, Video conference support, Level 1 Multifunction Printers support.


• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.


• Supporting midrange servers.


• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.


• Handing tickets on ServiceNow or similar ticketing system.


• Troubleshooting VPN.


• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.


• Troubleshooting MS Windows 10.


• Troubleshooting MS Office 365 issues for end-users.


• Office IT Asset Management.


• Coordinate external vendors when engaged for support.


• Work independently and coordinate inhouse IT projects.


• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use.


• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.


• Should be leading the project support team.


• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination.

Required Skills:

• 4+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.


• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.


• Knowledge & experience with ServiceNow or similar ticketing system.


• Understanding of Active Directory.


• Plant environment knowledge and experience.


• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.


• Self-disciplined and highly motivated.


• Good decision-making skills.


• Should be able to prioritise workload based on SLA’s and user impact.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.


• Opportunities for career growth and continuous learning.


• Competitive salary and benefits package.


• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.