Information Technology Specialist

AVASO Technology Solutions Ltd; Ulm; Vor Ort; EUR 38.000 - 46.000; Teilzeit

Zusammenfassung

AVASO Technology Solutions Ltd in Ulm, Germany, is seeking an IT Support Field Engineer to join onsite support. You will provide on-site and remote assistance, diagnose hardware, software, and network issues, and ensure timely resolutions.

The role requires 4+ years of desktop support experience, strong Windows, Mac, Linux, and AD skills, and ITIL familiarity. Fluent English and German (C1) are essential, with opportunities for professional growth and exposure to cutting-edge technology.

Qualifikationen

• 2+ years in Desktop Support.
• Experience with Windows, Mac, Linux environments.
• Proficient with Active Directory for user management.
• Knowledge of ITIL processes for incident, problem and change mgmt.
• Fluent in English and German (C1).
• Proficient with remote desktop tools and troubleshooting.

Aufgaben

• Provide on-site and remote desktop support for users.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Deploy operating systems, updates, and software packages.
• Work with IT team to resolve and escalate issues.
• Perform routine system audits and ensure security.
• Provide end-user training and technical documentation.
• Collaborate with team members and manage support tickets.

Kenntnisse

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking TCP/IP DNS DHCP

MS Office Suite

System Imaging

ITIL

English

German (C1)

Ausbildung

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Tools

SCCM

MDT

Jobbeschreibung

Position: IT Support field Engineer (Onsite )

Location: Ulm, Germany

Employment Type : Dispatch

Experience : 4+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are currently hiring for an experienced IT Support Engineer to join our onsite support team in Ulm, Germany.

Key Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English, German (C1)

Must Have Skills

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.