AV/IT Engineer

Grammarly; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Dynamic hybrid work model

Training and feedback

Employee resource groups

Germany-based benefits package (life &

Home office support

Zusammenfassung

Grammarly in Berlin seeks an AV/IT Engineer to ensure seamless IT operations, support events, and manage large meetings. You will be the primary IT contact in the Berlin hub, coordinating vendors, assets, onboarding/offboarding, and AV equipment.

The role is office-based, five days a week in Berlin. You will support Zoom rooms, hardware and software provisioning for the team, and stay up-to-date with IT and AV trends while delivering an exceptional user experience.

Qualifikationen

• Bachelor’s degree in IT, CS, or related field.
• Experience IT support, A/V equipment management, and event coordination.
• Strong knowledge of macOS and Windows.
• Excellent troubleshooting and customer service.

Aufgaben

• Provide first-level IT support for hardware/software and networks.
• Coordinate events and large meetings; allocate resources.
• Maintain IT assets and AV equipment inventory.
• Support onboarding of new hires with hardware and software.
• Assist with Zoom rooms and AV equipment troubleshooting.
• Manage AV equipment installation and maintenance.
• Document IT and AV support requests, resolutions and inventory records.
• Stay up-to-date with IT and AV trends and technologies.

Kenntnisse

IT support

A/V management

Event coordination

macOS

Windows

Troubleshooting

Customer service

Vendor management

Ausbildung

Bachelor's degree in IT/CS

Jobbeschreibung

Grammarly is seeking an AV/IT Engineer to join our Berlin team and ensure seamless IT operations, support events, and manage large meetings. This role is the primary IT point of contact in the Berlin hub, responsible for vendor coordination, asset management, employee onboarding/offboarding, hardware/software support, AV equipment, and event coordination. This is an in-office position, requiring 5 days per week in the Berlin hub. The ideal candidate will have strong technical skills and a passion for delivering an exceptional user experience.

Responsibilities

• Provide first-level IT support, troubleshooting hardware/software, and resolving network issues.
• Manage all events and large meetings, coordinating additional resources.
• Maintain and manage IT assets, including computers, laptops, printers, and AV equipment.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with installing, maintaining, and troubleshooting AV equipment.
• Manage and document AV inventory.
• Support end users with AV technology during meetings and presentations.
• Coordinate equipment repairs and maintenance with vendors.
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
• Stay up-to-date with IT and AV trends and technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in IT support, A/V equipment management, and event coordination.
• Strong knowledge of macOS and Windows operating systems.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of an international team.
• Detail-oriented and organized with strong documentation skills.
• Vendor management experience.
• Embodies ethical, adaptable, gritty, empathetic, and remarkable (EAGER) values.
• Inspired by principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Benefits

• Dynamic hybrid working model.
• Professional growth opportunities with training, coaching, and regular feedback.
• A connected team culture supported by EAGER values and employee resource groups.
• Comprehensive benefits for candidates based in Germany, including competitive pay, life care, ample time off, home office support, wellness and pet care stipends, and learning and development opportunities.