Customer Implementation Manager (f/m/d)

Rhenus Logistics; Hilden; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Events

Quick Decision Processes

Job summary

Rhenus Logistics is seeking a professional to manage end-to-end customer implementations for global accounts. You will oversee onboarding processes, documentation, and stakeholder communication to ensure smooth integration.

This role requires a degree in a related field and 3-5 years of experience in customer implementation or project management, with a focus on operational excellence in the supply chain. Fluency in English and German is essential.

Qualifications

• 3-5 years' experience in customer implementation, project management, or operational excellence within Supply Chain.
• Foundational understanding of IT system integrations and software solutions.
• Fluent in English & German.

Responsibilities

• Manage and execute global implementation projects for top accounts.
• Lead customer onboarding process, collaborating with internal teams.
• Proactively identify and mitigate risks throughout the onboarding process.
• Develop and train on customer reporting needs with the BI team.

Skills

Project management

Analytical skills

Communication skills

Problem-solving mindset

Operational process knowledge

Education

Degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

TMS (Transport Management System)

MS Office (Excel)

BI tools

Job description

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description

What you can expect

Management of End-to-End Customer Implementations

• Manage and execute global implementation projects for our top accounts from scope to delivery, coordinating stakeholders and timelines.
• Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational processes.
• Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports.
• Conduct training and rollout of procedures to internal as well as external stakeholders.

Customer Requirement Analysis and Service Alignment

• Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements.
• Perform feasibility checks and translate customer needs into operational processes with Operational Excellence and OKAMs.
• Ensure effective use of solutions such as integration tools, tracking, and performance dashboards.
• Stay current on product features and share updates with sales and account teams.

Stakeholder Engagement and Communication

• Act as the first point of contact for customers and internal stakeholders during the onboarding process.
• Facilitate the onboarding of OKAMs during the implementation process and maintain close alignment to ensure a smooth transition and sustainable embedding of the customer into the organization post-implementation.

Reporting and Data Analytics

• Define customer reporting needs and work with the BI team to deliver dashboards and data tools.
• Develop hybrid reporting in Excel if needed and train OKAMs on reporting frameworks.

Process Improvement and Standardization

• Proactively identify and recommend enhancements to streamline customer implementation processes, contributing to standardization efforts and continuous process optimization initiatives.
• Actively contribute to the ongoing development, documentation, and enhancement of the global implementation framework and standardization initiatives.

Risk Management and Issue Resolution

• Proactively identify and mitigate risks throughout the onboarding process.
• Lead resolution of implementation issues in collaboration with internal and external stakeholders.
• Capture and apply lessons learned to improve future implementations.

What you bring

• Degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 3-5 years' experience in customer implementation, project management, or operational excellence within Supply Chain, Freight Forwarding, or Control Tower environments.
• Strong operational and supply chain process knowledge, with hands‑on TMS experience.
• Foundational understanding of IT system integrations and software solutions.
• Self‑driven, ambitious, and team‑oriented with a problem‑solving mindset and attention to detail.
• Strong project management, analytical, and conceptual skills; confident in decision‑making and risk balancing.
• Comfortable in fast‑paced, high‑accountability settings with a strong sense of ownership and urgency.
• Advanced MS Office skills (Excel); BI tool experience preferred.
• Excellent interpersonal and stakeholder communication skills (written, verbal, and presentation).
• Fluent in English & German