Implementation Manager

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a results-oriented Implementation Lead to own the technical DailyPay integration for enterprise customers. You will conduct discovery, document requirements, and research innovative solutions, becoming a product specialist who collaborates with sales, operations, and support teams.

The role requires a Bachelor's in Business or Engineering and 3–5+ years in SaaS implementations, strong communication, API skills, and proficiency with Excel and Google Workspace; occasional

Qualifikationen

• Bachelor’s degree in Business, Engineering, or equivalent work experience.
• 3–5+ years of experience in implementation of SaaS solutions.
• Experience with data validation, unit testing, and UAT.
• Experience with sFTP automation and API builds.
• Excellent written communication and presentation skills.
• Occasional need to work outside of normal business hours as required.
• Experience with sFTP automation and API builds.
• Proficient in Excel and Google Suite.
• Experience with early stage products, markets, and companies preferred.
• Occasional need to work outside normal business hours.

Aufgaben

• Lead the technical aspects of the DailyPay integration for Small to Enterprise sized customers.
• Perform comprehensive discovery and build robust documentation of the implementation requirements.
• Perform technical research to provide unique solutions for complex customer integrations.
• Become a specialist in our product, configuration, and internal processes.
• Identify, manage, and mitigate project risks.
• Work hand in hand with the sales team to assist with pre-sales and scoping discussions.
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers.
• Work closely with the operations and support teams to discuss implementation details and nuances during the post-launch handoff.

Kenntnisse

Detail-oriented

Excellent communication

UAT experience

API builds

SFTP automation

Excel

Google Suite

Ausbildung

Bachelor’s degree in Business, Engineering, or equivalent work experience

Tools

Excel

Google Suite

APIs

Jobbeschreibung

Responsibilities

• Lead the technical aspects of the DailyPay integration for Small to Enterprise sized customers
• Perform comprehensive discovery and build robust documentation of the implementation requirements
• Perform technical research to provide unique solutions for complex customer integrations
• Become a specialist in our product, configuration, and internal processes
• Identify, manage, and mitigate project risks
• Work hand in hand with the sales team to assist with pre-sales and scoping discussions
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers
• Work closely with the operations and support teams to discuss implementation details and nuances during the post-launch handoff

Requirements

• Bachelor’s degree in Business, Engineering, or equivalent work experience
• 3-5+ years of experience in Implementation of SaaS solutions
• Experience working with demanding, high-stakes accounts
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Experience leading data validation, unit testing, and UAT
• Experience with sFTP automation and API builds
• Working proficiency in Microsoft Excel and Google Suite
• Experience in early stage products, markets, and companies preferred
• Occasional need to work outside of normal business hours as required