Implementation Manager

Wearefounders; Deutschland; Vor Ort; EUR 105.087 - 140.116; Vollzeit

Benefits dieser Stelle

Equity and competitive salary

Meal and coffee stipend

Co-working space or desk paid

Zusammenfassung

Linear is seeking an Implementation Manager to own the gap between contract signing and go-live for enterprise customers. You will coordinate across Customer Success, Solutions Engineering, Education, Sales, and the customer teams to ensure repeatable, on-time rollouts with high quality.

You’ll lead end-to-end plans, manage multi-workstream deployments, and build a scalable implementation playbook to support international growth. This remote-first role prefers NA hours and async collaboration.

Qualifikationen

• 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company.
• Track record of managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred).
• Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking.
• Ability to coordinate technical and non-technical teams without owning the technical execution directly.
• Strong executive communication: steering committee, VP-level status updates, IT admin liaising.

Aufgaben

• Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability.
• Run handoffs from Sales at deal close in partnership with CS and Solutions Engineering: validate services scope, timeline commitments, and migration readiness.
• Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira) across IT and engineering teams.
• Build the enablement calendar with Customer Education, drive training plans, and plan wave-by-wave rollouts.
• Own go-live execution and first 30 days post-launch: adoption tracking, issue triage, handoff to CSM.

Kenntnisse

Implementation management

Program management

Enterprise onboarding

Multi-workstream coordination

Structured project management

Executive communication

Scope management

Migration patterns experience

Tools

Jira

Slack

GitHub

SCIM

Jobbeschreibung

At Linear, we’re building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 30,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We’re hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer’s own teams to make every enterprise rollout repeatable, on time, and high quality.

Location & work mode

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you’ll do

• Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
• Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
• Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
• Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
• Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
• Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
• Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

What we’re looking for

• 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
• Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
• Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
• Ability to coordinate technical and non-technical teams without owning the technical execution directly
• Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
• Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
• Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services

What we offer

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites
• Remote-first with no required commute

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.